TIMOTHY MAR
Port Of Spain
Summary
Versatile professional with expertise in Information and Communications Technologies, mechanical, and electrical systems. Proven ability in root cause analysis and hands-on problem-solving, delivering high-quality solutions in dynamic environments. Detail-oriented and decisive, with a strong focus on achieving goals while maintaining objectivity and integrity.
Overview
18
18
years of professional experience
Work History
Senior I.T. Officer
Works Credit Union Co-operative Society Limited
11.2021 - Current
- To coordinate the administration of I.T. services.
- Strengthened policies and applied suitable security hardening for Active Directory, networking, desktop access and Wi-Fi. (M365 services, Azure, Ubiquity and others.)
- Reconfigured, monitored and maintained infrastructure for multi-site backup and failover. (VMWare, Veeam)
- Administered multi-site firewalls. (Palo Alto, Fortigate)
- Contributed the technological aspects of the organisation’s strategic objectives with a goal of broadening ICT adoption.
- Solicited and reviewed vendor proposals and made recommendations.
- Technical liaison for all vendor services.
- Implement a formal help desk and asset management system.
- Provided Tier 3 support and maintained the ICT infrastructure while monitoring performance and making improvements in service delivery.
- Communicated with the business on service updates, approvals, vendor liaisons and other fundamental communication requirements.
- Coordinated and conducted staff development activities.
- Developed and executed a management reporting process for critical incidents.
I.T. Technician Team Lead
Vibrant Technology Solutions Limited
07.2020 - 11.2021
- To lead and support the service desk team.
- Transitioned a new team of technicians into an existing service desk.
- Coordinated the assignment of a major back log of tickets in SLA violation.
- Provided assistance to technicians in resolving tickets while focusing on the importance of achieving SLAs.
- Monitored KPIs in order to track progress and recognise areas that need attention.
- Communicated with the business for updates, approvals, vendor liaison and other fundamental communication requirements.
- Consistently mentored and transferred knowledge to the team in technical and customer service matters.
Manager
Mi-Ink Ltd.
10.2015 - 03.2021
- Oversaw the operation of a custom printing shop, interacting with staff and customers.
- Developed and maintained a private cloud service for storage of all company data.
- Setup process flows to improve efficiency of daily routines.
- Supported and maintained production equipment.
- Created graphics for signage, social media and orders.
- Liaison to all corporate clientele and suppliers.
- Maintained financial data and budgets.
- Performed required government filings for the business.
Support Contract
Vibrant Technology Solutions Limited
06.2019 - 12.2019
- To work with high energy teams on multiple I.T. deployment projects.
- Configured, deployed and supported mobile devices that provides agents with mobile point of sales (MPOS) capabilities.
- Created Windows 10 images for testing and eventual deployment.
- Performed backups and deployments of Windows 10 using images provisioned by Microsoft SCCM server services.
- Performed network testing across multiple sites to gather baselines, expectations and risk mitigating factors.
- Developed documentation for testing and deployment of Windows 10 upgrades.
- Provided technical support for user software running on IBM AS/400 Series servers.
Technical Resource (Contractor)
Trinidad and Tobago Securities and Exchange Commission
01.2015 - 09.2015
- Responsible for technical aspects of projects such as the Electronic Records Management project which included duties such as data migration, hardware configuration, troubleshooting and vendor liaison.
- Worked with SharePoint services, SQL databases and ERMS solutions.
- Liaised with vendors.
- Performed migration of data and configurations.
- Developed automation of processes using workflows and other methods.
- Performed continuous optimization of systems.
- Provided technical support.
Temporary IT Resource
Trinidad and Tobago Securities and Exchange Commission
06.2014 - 12.2014
- Worked in the capacity of Information Technology Support Engineer providing support throughout environment.
- Created systems to improve efficiency and provide more possibilities to the end user.
- Developed SharePoint 2013 intranet site.
- Managed SharePoint requests and solutions.
- Setup and test new disaster recovery site.
- Configured and deployed new solutions to improve user efficiency.
- Developed technical and end user documentation for various IT services.
- Drafted proposed IT policy.
- Conducted end user training.
- Maintained Active Directory and Group Policies.
- Identified system inefficiencies and took corrective action.
- Provided technical support.
Technical Team Leader
Vibrant Technology Solutions Limited
08.2012 - 01.2013
- Responsible for managing the deployment and configuration of software onto laptops for delivery to government schools.
- Oversaw the timely delivery of the laptops to various schools throughout Trinidad.
- Acted as the liaison between the Ministry of Education and schools to ensure all systems were delivered in proper working order.
- Managed the deployment of software onto laptops.
- Lead a team to achievement of high deployment targets.
- Troubleshoot laptops with problems and determined RMA.
IT Support Engineer
Trinidad and Tobago Securities and Exchange Commission
10.2007 - 12.2011
- Responsible for providing support, developing solutions and implementing the required technologies.
- Worked continuously on existing systems to improve performance and minimise down time.
- Installed and configured Windows Server 2008 and desktop environments.
- Deployed and maintained a four-tier records management system.
- Administered Cisco switches and Checkpoint firewall.
- Researched, developed and implemented applications, operating system software and hardware.
- Trained users in the use of new and existing software.
- Provided technical support.
Education
Bachelor of Science (Hons.) - Business Computing
SAM Caribbean Limited
03-2013
Seven Subjects
Fatima College
06-2009
Skills
- Virtual machine technology
- Cloud computing
- Network design and architecture
- Network deployment and management
- Structured cabling solutions
- Termination processes
- Local area networks (LANs)
- Wide area networks (WANs)
- Virtual local area networks (VLANs)
- DHCP and DNS management
- Administration of Cisco switches
- Firewall administration for Check Point, Palo Alto, and FortiGate
- Microsoft 365 and Azure
- Exchange management
- Microsoft Entra ID administration
- IT policies
- Linux environments: Ubuntu, CentOS etc
- Records and Information Management
- Troubleshooting and testing
- Network security
- Infrastructure maintenance
- Firewall administration
- Help desk administration
- Vendor management
- Disaster recovery
- Team leadership
- Incident management
- Technical documentation
- Process optimization
- Hardware troubleshooting
- Business process improvement
- Analytical skills
- Database management
- Disaster recovery planning
- Technical support
- Power Apps
- Power Automate
- Power BI
- SharePoint
- Sharetec Credit Union software
- Research and development
- Risk assessment
- Communication
- Leadership
- Decision-making
- Problem solving
- Teamwork
- Relationship building
- Help desk operations
- Customer communication
- Staff training
- Process improvement
- Network administration
- IT asset management
Training
- Symantec Endpoint Protection MR4 Administration
- Network Penetration Tools and Techniques
- Records and Information Management
- Installing and Managing Exchange Server 2007
- Understand and Securing the Network
- Understanding and Securing Wireless Networks
Areas Of Expertise
Experienced with virtualization and cloud environments., Skilled in network planning, configuration, and implementation: from cabling, terminating and patching to network configurations of LANs, WANs, VLANs and all associated services (DHCP, DNS etc)., Experienced administrator of CISCO switches, Checkpoint, PaloAlto and Fortigate firewalls., Skilled in Microsoft environments, including Microsoft 365, Azure, Exchange, and Active Directory., Knowledgeable in IT policies and procedures., Familiar with Linux environments, such as Ubuntu, CentOS, Kali, and other distributions., Expertise in Records and Information Management., Strong troubleshooting and testing abilities., Excellent research and development skills., Capable of risk assessment., Effective communication to present to senior management and staff., Ability to take initiative and provide leadership., Communicate clearly and concisely., Provide quality decision-making input., A trusted source for quality insight and reviews., Tenacity towards problem solving., Positively contribute to team efforts., Always stand by my word and deliver on it., Extrovert with an aptitude for making connections and building relationships.
Affiliations
- Traveling and tours
- Hiking and the outdoors
- Auto mechanics and motorsport
References
References available upon request.
Timeline
Senior I.T. Officer
Works Credit Union Co-operative Society Limited
11.2021 - Current
I.T. Technician Team Lead
Vibrant Technology Solutions Limited
07.2020 - 11.2021
Support Contract
Vibrant Technology Solutions Limited
06.2019 - 12.2019
Manager
Mi-Ink Ltd.
10.2015 - 03.2021
Technical Resource (Contractor)
Trinidad and Tobago Securities and Exchange Commission
01.2015 - 09.2015
Temporary IT Resource
Trinidad and Tobago Securities and Exchange Commission
06.2014 - 12.2014
Technical Team Leader
Vibrant Technology Solutions Limited
08.2012 - 01.2013
IT Support Engineer
Trinidad and Tobago Securities and Exchange Commission
10.2007 - 12.2011
Bachelor of Science (Hons.) - Business Computing
SAM Caribbean Limited
Seven Subjects
Fatima College