Tinnelle Allen
Tunapuna
Summary
Innovative professional with proven track record of driving engagement through creative strategies. Expert in developing and implementing successful campaigns to maximize ROI and bottom-line results. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions. Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over 3 years of marketing expertise through social media platforms. Proven history of developing impactful marketing plans driving new traffic to websites. Solution-focused with proficiency in Social Media Algorithm
Overview
9
9
years of professional experience
Work History
Social Media Marketing Lead
Cara Communications Limited
10.2022 - 04.2023
- Participated in brainstorming sessions to generate creative ideas for campaigns.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Strategized and developed video content for client's website and social media publications.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Created and distributed monthly newsletters to stay in touch with followers.
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
Executive Administrative Assistant
Digicel Trinidad Limited
01.2017 - 12.2020
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
Customer Service Specialist
Toyota Trinidad limited
01.2016 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Relations Officer
North West Regional Health Authority
01.2014 - 12.2015
- Made customers aware of current and new programs and services.
- Liaised between customers and organization with particular focus on working with sales department.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Education
Social Media Management & Digital Marketing
SHAWS Academy
Remote Learning 09.2022
Associate of Arts - Marketing And Small Buisness Development
COSTATT
Port Of Spain 09.2003
Skills
- Social Interaction
- Affiliate Programming
- Customer Needs Assessments
- Website Copy
- Consumer Behavior Research
- Fan Interactions
- Media Relations
- Marketing Strategy Management
Timeline
Social Media Marketing Lead
Cara Communications Limited
10.2022 - 04.2023
Executive Administrative Assistant
Digicel Trinidad Limited
01.2017 - 12.2020
Customer Service Specialist
Toyota Trinidad limited
01.2016 - 12.2016
Customer Relations Officer
North West Regional Health Authority
01.2014 - 12.2015
Social Media Management & Digital Marketing
SHAWS Academy
Associate of Arts - Marketing And Small Buisness Development
COSTATT
Similar Profiles
Tinnelle AllenTinnelle Allen
Specialist Co Ordinator at Trinidad Label LimitedSpecialist Co Ordinator at Trinidad Label Limited
Clara ZhuClara Zhu
Waitress at Cara Cara Pasta & CichetiWaitress at Cara Cara Pasta & Cicheti
Mayra Carrizoza LopezMayra Carrizoza Lopez
Skin Specialist at Cara Cara Skin StudioSkin Specialist at Cara Cara Skin Studio