Tinnelle Allen
Tunapuna
Summary
Innovative professional with proven track record of driving engagement through creative strategies. Expert in developing and implementing successful campaigns to maximize bottom-line results. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions. Dynamic Social Media Marketer experienced in online marketing and strategic content planning. Over 3 years of analytic expertise through social media as well as specialist platforms. Proven history of developing impactful marketing and administrative plans driving new traffic to business as well as admin structure . Solution focused with proficiency in Social Media Algorithm Skills Social Interaction Consumer Behaviour Research Affiliate Programming Fan Interactions Customer Needs Assessments Media & Marketing Strategy Management
Overview
10
10
years of professional experience
Work History
Specialist Co Ordinator
Trinidad Label Limited
01.2023 - Current
- Fernandez Compound
- Check Emails , Various shared files and Wire transfer Payments
- Print , log, Assign , File Quotations
- Prepare calibration certificates
- Send requests for invoices to be prepared
- Send orders /calibration certificates to be prepared for customers
- Update Lab sheets , update client order statuses
- Call clients fo quotation & payment updates
- Payment collections
- Checking of stock
- Filing of all specialist paperwork
- Prepare quotations
- Schedule service visits
- Process Specialists orders
Social Media Marketing Lead
Cara Communications Limited
10.2022 - 04.2023
- Piarco
- Participated in brainstorming sessions to generate creative ideas for campaigns
- Responded to inquiries and engaged with followers to build community and support customer engagement
- Strategized and developed video content for client's website and social media publications
- Managed paid social media advertising campaigns to reach and engage target audiences
- Researched current trends and best practices to develop innovative and impactful campaigns
- Increased user base by promoting brand awareness and launching key marketing efforts
- Created and distributed monthly newsletters to stay in touch with followers
- Trafficked advertisements to target audience using specific algorithms for focused exposure
- Managed relationships with third-party vendors and suppliers to facilitate prompt delivery of services.
Executive Administrative Assistant
Digicel Trinidad Limited
01.2017 - 12.2020
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Scheduled appointments and handled calendars for senior leadership
- Seamlessly interacted with colleagues to plan and complete special projects
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Organized and updated schedules for executives.
Customer Service Specialist
Toyota Trinidad limited
01.2016 - 12.2016
- Barataria Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Relations Officer
North West Regional Health Authority
01.2014 - 12.2015
- Made customers aware of current and new programs and services
- Liaised between customers and organization with particular focus on working with sales department
- Created activities and engagements to enhance customer experience, knowledge and patronage
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Education
Associate of Arts - Social Media Management & Digital Marketing, Marketing And Small Busines Development
SHAWS Academy
Online09.2022
Associate of Arts -
COSTATT
Port Of Spain, POS09.2003
Skills
- Critical Thinking
- Organization and Time Management
- Good Telephone Etiquette
- Data Entry
- Organization
- Analytical and Critical Thinking
- Interpersonal Communication
- Customer Relations
- Recordkeeping
- Multitasking Abilities
Timeline
Specialist Co Ordinator
Trinidad Label Limited
01.2023 - Current
Social Media Marketing Lead
Cara Communications Limited
10.2022 - 04.2023
Executive Administrative Assistant
Digicel Trinidad Limited
01.2017 - 12.2020
Customer Service Specialist
Toyota Trinidad limited
01.2016 - 12.2016
Customer Relations Officer
North West Regional Health Authority
01.2014 - 12.2015
Associate of Arts - Social Media Management & Digital Marketing, Marketing And Small Busines Development
SHAWS Academy
Associate of Arts -
COSTATT
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