Summary
Overview
Work history
Skills
Affiliations
Certification
Timeline
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Tisha Lewis

Tisha Lewis

Port of Spain

Summary

Driven individual with knack for communication and problem-solving, making perfect fit for Representative role. Brings valuable transferable skills in customer service and relationship building, combined with excellent interpersonal abilities. Poised to foster positive client interactions and contribute to company growth.

Results-focused individual prioritising customer satisfaction. Excellent sales ability and communication skills. Proactive, opportunistic worker, driven to continuously exceed sales targets.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Corporate Care Representative

Digicel Trinidad and Tobago Ltd
Port of Spain, Trinidad
05.2021 - Current
  • Provided excellent customer service, received commendations from clients frequently.
  • Maintained high standards of service for positive customer experiences.
  • Built rapport with new and existing customers to boost client retention.
  • Helped resolve client problems quickly with superior customer service.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Receptionist Assistant

Digicel Trinidad and Tobago Ltd
Port of Spain, Trinidad and Tobago
07.2019 - 05.2021
  • Managed calendars, strategically scheduling appointments to maximise availability.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Handled sensitive information discreetly to maintain confidentiality.
  • Directed visitors by maintaining employee and department directories; giving instructions effectively.
  • Facilitated internal communication by delivering messages efficiently.
  • Maintained a warm and welcoming environment for employees and visitors by ensuring cleanliness of reception and lounge areas.
  • Located information and records quickly to assist with ad-hoc queries.
  • Dealt with enquiries promptly for customer satisfaction.
  • Reorganised filing system to reduce file location times.
  • Delivered front of house duties with warm and professional manner.
  • Offered knowledgeable, friendly support to in-office guests.
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.
  • Acted as first point of contact for wide range of personnel.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Credit & Collections Churn Agent

Digicel Trinidad and Tobago Limited
Port of Spain
12.2015 - 07.2019
  • Monitored overdue accounts closely leading to quicker resolutions in outstanding payments.
  • Prepared reports on collections activity contributing towards strategic planning efforts.
  • Negotiated with account holders to devise repayment plans and minimise collections receivables.
  • Advocated for customers experiencing financial hardships, providing suitable payment options.
  • Contacted customers to arrange or collect payments.
  • Negotiated payment plans for improved revenue collection.
  • Maintained professional tone when corresponding by phone or email.
  • Offered debtors assistance with payment planning.
  • Recommended legal action or discontinuation of service in cases of non-payment.
  • Communicated with customers diplomatically and respectfully.
  • Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
  • Enforced rules governing customers' debt repayment.

Skills

  • Customer Service

Affiliations

  • Singing

Certification

Ministry of Human Development, Youth and Culture, Computer Literacy Course in 2001

DirecOne Accent Training in 2005

World Class Customer Service - Seminars Unlimited - 2012

Team Player Award - Resonance Trinidad Limited in 2013

Timeline

Corporate Care Representative

Digicel Trinidad and Tobago Ltd
05.2021 - Current

Receptionist Assistant

Digicel Trinidad and Tobago Ltd
07.2019 - 05.2021

Credit & Collections Churn Agent

Digicel Trinidad and Tobago Limited
12.2015 - 07.2019

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Tisha Lewis