Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tisha Lewis

Port of Spain

Summary

Friendly Agent with commitment to developing, qualifying, and managing leads to increase new business. Competitive with passion for driving revenue and profit for companies in industry. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Corporate Care Agent

Digicel Trinidad and Tobago Ltd
Port Of Spain, Trinidad
05.2021 - 03.2025
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Provided customer service to clients through phone and email communication.
  • Participated in ongoing training programs related to job duties or responsibilities.

Receptionist

Digicel Trinidad and Tobago Limited
Port Of Spain
08.2019 - 04.2021
  • Monitored office supplies inventory and placed orders when necessary.
  • Scheduled and confirmed appointments.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Greeted visitors and provided them with assistance.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated daily log book with information about visitors entering the premises.
  • Sorted incoming mail and directed to correct personnel each day.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.

Credit and Collection Officer

Digicel Trinidad and Tobago Limited
Port Of Spain
12.2015 - 07.2019
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Prepared reports summarizing collection activities for management review.
  • Advised delinquent customers on strategies for debt repayment.
  • Performed follow-up calls to clients who had missed their scheduled payments.
  • Contacted customers with delinquent accounts to solicit payment.
  • Maintained accurate records of all collection activities in accordance with company policies and procedures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated payment arrangements with customers who had delinquent accounts.
  • Recorded information about status of collection efforts.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Monitored customer accounts on a regular basis to detect any irregularities or delinquencies in payments.
  • Updated and maintained databases with current information.

Customer Care Representative

Resonance Trinidad Limited
Port Of Spain, Trinidad
07.2005 - 12.2015
  • Recommended potential products or services after analyzing customer needs.
  • Handled cash and processed credit card transactions.
  • Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
  • Greeted and assisted customers to foster positive experiences.
  • Compiled reports on overall customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Also kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Facilitated communication between different departments within the organization.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Maintained office supplies inventory by checking stock to determine inventory level.

Education

High School Diploma -

Malick Senior Comprehensive School
Morvant
07-1998

Skills

  • Lead prospecting
  • Problem-solving skills
  • Information documentation
  • Polite communication skills
  • Persuasive speaking
  • Problem-solving
  • Ensuring customer satisfaction
  • Customer service and care
  • Positive attitude
  • Strong communication
  • Customer service
  • Documenting information
  • Follow-up calling

Certification

  • World Cass Customer Service with Seminars Unlimited in June 2012
  • Computer Literacy Instruction Course in 2001
  • Team Player Award 2013
  • Sprint Wireless Customer Service Completion 2005

References

References available upon request.

Timeline

Corporate Care Agent

Digicel Trinidad and Tobago Ltd
05.2021 - 03.2025

Receptionist

Digicel Trinidad and Tobago Limited
08.2019 - 04.2021

Credit and Collection Officer

Digicel Trinidad and Tobago Limited
12.2015 - 07.2019

Customer Care Representative

Resonance Trinidad Limited
07.2005 - 12.2015

High School Diploma -

Malick Senior Comprehensive School

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Tisha Lewis