Tishana Daniel
Summary
Experienced administrative professional with a versatile background in legal, human resources and customer relations, now transitioning into international relations. I excel at delivering high-quality service to both internal and external stakeholders. Adept at providing high level administrative support to teams, managing complex schedules, while handling sensitive information with confidentiality and a focus on optimizing operational efficiency. Known for excellent communication and interpersonal skills, I excel in building relationships with internal and external stakeholders, managing cross-functional teams, and ensuring seamless operations in fast-paced environments. Eager to leverage my experience in coordination, documentation, and cross-cultural communication in a role that contributes to global diplomatic and organizational objectives.
Overview
10
10
years of professional experience
Work History
Business Operations Assistant I
Legal Aid and Advisory Authority
12.2021 - Current
- Generate a variety of documents, including letters, reports, memoranda, meeting minutes, and spreadsheets, using relevant software applications to support office tasks.
- Address queries from clients and visitors, determining their needs and providing accurate information or directing them to the appropriate personnel or resources.
- Operate office equipment such as photocopiers, scanners, fax machines, and binders to facilitate daily administrative tasks and improve office efficiency.
- Conduct basic information gathering, compile data for entry, and verify records to ensure the accuracy and integrity of the data management system.
- Monitor and update Legal Case Management Systems and track tasks using spreadsheets to maintain progress and ensure deadlines are met.
- Process duty counsel payments, ensuring accurate and timely transactions in compliance with organizational standards.
- Provide comprehensive administrative support to attorneys and clients, assisting with case management, scheduling, and preparing necessary documentation.
- Coordinate and facilitate prison visits, including planning, scheduling, and ensuring all logistical and compliance requirements are met.
- Assist with additional administrative tasks as assigned, demonstrating flexibility and proactive support in various operational functions.
- Manage the filing system and document registers, ensuring compliance with established protocols and maintaining an organized, accurate record-keeping process.
- Receive, sort, record, and route incoming and outgoing correspondence, ensuring timely processing and proper documentation of all communications.
- Draft and issue routine correspondence, as well as assist in preparing complex documents such as meeting reports, official letters, and memoranda, with attention to detail and accuracy.
- Oversee inventory management, including ordering, distributing, and tracking office supplies and equipment.
Bank Teller
Republic Bank Limited
10.2018 - 11.2019
- Provide excellent customer service- assisting with account inquiries, resolving issues, and proactively cross-selling banking products to meet client needs.
- Process financial transactions- (deposits, withdrawals, transfers, loan payments etc.) with accuracy and efficiency.
- Cross selling bank products and services and proactively addressing customer inquiries.
- Maintain customer trust and confidentiality, while safeguarding sensitive information and ensuring compliance with privacy regulations to protect both the bank and its clients.
Summer Intern
Ministry of Foreign Affairs and CARICOM Affairs
06.2015 - 08.2015
- Assisted in data entry and transaction processing using the IRIS computerized system, ensuring data accuracy and integrity.
- Supported the reorganization and streamlining of the office filing system to improve document management and compliance with organizational standards.
- Managed incoming and outgoing communications, including phone inquiries and messages, ensuring clear and accurate follow-up.
Education
B.Sc. - International Relations
University of the West Indies
07.2017
5 CAPE Passes - Units I & II in Management of Business, Economics, Accounts
El Dorado West Secondary School
06.2014
Skills
- Strong Written & Verbal Communication Skills
- Client and Stakeholder Relations
- Executive Support and Interpersonal skills
- International Relations and Diplomacy Support
- Confidentiality and Sensitive Data Management
- Policy Research and Analysis
- Office & Time Management skills
- Legal & Compliance Knowledge
- Financial & Transactional expertise
- Microsoft
- Excel & PowerPoint
Extracurricular Activities
FORCE T&T, Core member UWI STAT, Ambassador for the Vice Chancellor, St. Augustine Corps
References
- Keisha Vidale, 742-6179, Senior Human Resource Officer
- Gemma Benny, 742-0155, Business Operations Coordinator
Coursework
- Multilateralism and Global Governance, 2017-2018
- Contemporary and International Diplomacy, 2017-2018
- Small States in the Global System, 2017-2018
- International Trade and Global Integration, 2017-2018
Timeline
Business Operations Assistant I
Legal Aid and Advisory Authority
12.2021 - Current
Bank Teller
Republic Bank Limited
10.2018 - 11.2019
Summer Intern
Ministry of Foreign Affairs and CARICOM Affairs
06.2015 - 08.2015
B.Sc. - International Relations
University of the West Indies
5 CAPE Passes - Units I & II in Management of Business, Economics, Accounts
El Dorado West Secondary School
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