Toni-Ann Charles
11B Gail Street 2, Church Street
Summary
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
6
6
years of professional experience
Work History
Additional Meal Allowance Clerk
Ministry of National Security (TTPS)
01.2024 - Current
- Ensuring the claims submitted qualify for the payment of the allowance.
- Tallying all the claims submitted by officers and preparing an overall figure on a voucher before submitting for payment.
- Updating of database to indicate whose claims were submitted for payment, the period claimed and the amount to be paid.
- Managing incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Pay Sheet Clerk (Acting Clerk 2)
Ministry of National Security (Trinidad and Tobago Forensic Science Centre)
03.2023 - 01.2024
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
- Completed payroll accurately and timely to meet employee expectations.
Clerk 1
Ministry of National Security (Trinidad and Tobago Police Service)
04.2019 - 03.2023
- Completed pension and leave documents and increment worksheets to ensure that retired police officers received their benefits through data entry and document management.
- Prepared Statement of Indebtedness in order to recover overpayments.
- Processed Computation of Death Gratuities for family members of officers who passed away while on duty.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Interacted with officers by phone, email, or in-person to provide information.
Education
Certificate of Achievement - Human Resources Management (Level One)
University of The West Indies
San Fernando, Trinidad And Tobago07-2024
Level 4 Diploma - Business Management
School of Higher Education Ltd
Rushworth Street, San Fernando11.2018
Caribbean Secondary Education Certificate (CSEC) -
Parvati Girls' Hindu College
S.S. Erin Road, Debe07.2017
Skills
- Basic Excel Functions
- Numeracy Skills
- Payroll and Benefits Administration
- Database Management
- Excellent Communication Skills
- Strong Problem Solver
Affiliations
- Avril Carrington 868-390-1183 Woman Police Corporal (Ag) Chaguanas
- Michael Diaz 868-490-0809 Inspector of Police Maraval
Timeline
Additional Meal Allowance Clerk
Ministry of National Security (TTPS)
01.2024 - Current
Pay Sheet Clerk (Acting Clerk 2)
Ministry of National Security (Trinidad and Tobago Forensic Science Centre)
03.2023 - 01.2024
Clerk 1
Ministry of National Security (Trinidad and Tobago Police Service)
04.2019 - 03.2023
Certificate of Achievement - Human Resources Management (Level One)
University of The West Indies
Level 4 Diploma - Business Management
School of Higher Education Ltd
Caribbean Secondary Education Certificate (CSEC) -
Parvati Girls' Hindu College
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