Tracy-Ann Singh
Chaguanas
Summary
Dynamic professional with expertise in strategic planning and team management, achieving a 35% increase in productivity at Swissport Trinidad and Tobago Ltd. Notable experience includes leading complex projects like a significant warehouse buildout, alongside strong competencies in vendor sourcing and customer relations. Committed to driving operational excellence and fostering innovation through effective leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Property Services Manager
Swissport Trinidad and Tobago Ltd
Trinidad
09.2012 - Current
- Currently leading a strategic warehouse space buildout project for Customs and Excise in Tobago, involving comprehensive facility redesign, and technical infrastructure integration.
- Managed facility operations, overseeing systems, equipment, and asset reliability.
- Led major renovation and upgrade projects, managing budgets, resources, and staff across multiple sites.
- Supervised and trained a diverse team, ensuring compliance with safety standards, and operational excellence.
- Directed troubleshooting and repairs for critical systems, including HVAC, elevators, and TSA scanning technology.
- Spearheaded critical multi-station infrastructure projects, successfully managing two or more concurrent projects.
- Executed a pivotal Environmental Management Authority (EMA) carbon emissions certification project, developing a comprehensive emission calculation methodology for Swissport's entire equipment fleet.
- Coordinated launch of Swissport Guyana Inc., managing end-to-end facility setup, including complex vendor negotiations, system installations, and operational readiness.
- An integral member of the financial planning team, providing strategic input for annual facility repair budgets and equipment expense projections.
- Implemented operational improvements, resulting in a 35% productivity increase for Trinidad and Bonaire.
- Developed and standardized operational procedures for multiple international Swissport locations for COVID-19 protocols.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Site Coordinator
ICR Electrical Ltd.
Trinidad
05.2011 - 05.2012
- Managed complex design interpretation and project coordination.
- Developed precise technical documentation using AutoCAD.
- Facilitated communication between multiple stakeholders and subcontractors, and monitored project compliance and technical specifications.
- Maintained customer relations to analyze and assess needs, ensuring maximum service quality.
- Assisted in planning and spec analysis to provide clear, traceable, and coordinated interpretations of the design and drawings for construction, and as-built.
- Coordinated submittals, and procured all close-out documents, including warranties and maintenance manuals.
- Monitored fieldwork, including contract work, to ensure compliance with company standards, procedures, and specifications.
- Assisted with the research and preparation of field change requests to resolve design issues.
- Implemented risk management practices to identify potential issues before they impacted projects.
- Led site meetings to discuss progress, challenges, and strategies for improvement.
Education
Associate of Arts - Psychology
College of Science, Technology and Applied Arts
Trinidad11.2017
Secondary School Diploma -
A.S.J.A. Girls' College
Charlieville, Trinidad06.2005
Skills
- Team Building and Management
- Strategic planning
- Project development
- Feasibility analysis
- Systems implementation
- Customer relations
- Vendor sourcing
- Schedule management
- Budget control
Certification
- Project Management Professional- PMP, 05/22
- Rapiscan Technician - Installation Service and Repairs, 09/20
- Fundamentals in AutoCAD, 02/12
- Fundamentals in Microsoft Office, 01/10
Accomplishments
- Successfully managed the renovation and build-out of the Customs and Excise Warehouse in Tobago, coordinating contractors while simultaneously overseeing operations in Trinidad.
- Led the calculation and reduction of equipment emissions for Swissport Trinidad and Tobago, supporting national environmental initiatives (EMA project).
- Developed and implemented sanitation protocols for all airlines and Swissport stations in Latin America (LATAM), ensuring health and safety during the COVID-19 pandemic.
- Spearheaded the launch of Swissport Guyana, managing procurement, vendor relationships, and contractor coordination for facility outfitting.
- Increased operational productivity by 35% through effective budget management, cost optimization, and team leadership.
- Managed projects valued over $300,000 USD, ensuring deadlines were met and delivered within budget.
- Certified technician capable of repairing air cargo and Explosive Trace Detection (ETD) machines, ensuring operational continuity across multiple stations.
- Successfully led teams of over 30 personnel, coordinating staff in different regions and ensuring effective working relationships.
References
Upon Request
Languages
English
First Language
Spanish
Elementary (A2)
A2
References
References available upon request.
Timeline
Property Services Manager
Swissport Trinidad and Tobago Ltd
09.2012 - Current
Site Coordinator
ICR Electrical Ltd.
05.2011 - 05.2012
Associate of Arts - Psychology
College of Science, Technology and Applied Arts
Secondary School Diploma -
A.S.J.A. Girls' College
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