Tracy Legere
Chaguanas
Summary
Enthusiastic, young and dynamic , Manager Financial Solutions.
Throughout my journey as a developing leader my passion has consistently been operational soundness. Less than two year into my role , I had the opprtunity to prepare for the TT market financial audit which was intriguing. The skills I have attained as a BOS tailored and increase my proficiency in my current role. In addition, I have collaborated with OEC and OSS to improve my branch operational gaps while simultaneous participating in other initiatives the branch was selected to assist. It was an endorsement for me to learn and increase my knowledge to support my team and our clients.
Overview
16
16
years of professional experience
Work History
Manager Financial Solution
RBC ROYAL BANK ( Trinidad and Tobago) Limited
08.2022 - Current
- Ensure the team delivers consistently on Helpful retail experience by adhering to our key attributes.
- Proactively assess and respond to clients traffic, ensure there always floor presence to engage our clients which consistent with the completion of scheduling tool on weekly for retailing of staff.
- Consistent coaching staff to leverage on each client interaction to ensure all our core banking systems is update with the clients KYC information in a time and efficient manner.
- Recruitment of top talent for branch and by extension the market.
- Consistently and effectively execute PMR to develop the capabilities with new and existing staff.
- Collaborate with the BOS & OEC to close /improve on operational gaps within the team, by developing an action plan to maintain or improve the team`s operation effectiveness.
- Consistently coaching the team to deliver on executing and developing the capabilities of getting it right the first time and resolving rolls backs in a timely manner.
Branch Operation Specialist
RBC Royal Bank
07.2016 - 08.2022
- Coordinated daily branch operations to enhance workflow efficiency.
- Managed customer inquiries and resolved issues to improve client satisfaction.
- Implemented process improvements resulting in streamlined operational procedures.
- Collaborate with the MFS`s to inform and review policies and procedure to new and existing staff of changes and operational systems for consistency.
- Discrepancy Management
- Reviewing , updating and completion of activities on UARG/ share points.
- Collaborating with various department for resolution of queries/ complaints.
- Escalation of premises issues , branch inventory and informing and mitigating revenue linkages and operational breaches.
PROOF TELLER
RBC
06.2011 - 09.2016
- Payment of bills
- Auditing of work processed and processed work.
- Inventory for branch
- Connecting with client of dishonoured items
- Archiving of boxes with financial work.
Customer Service Representative
RBC Royal Bank
06.2009 - 06.2011
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining accuracy in information delivery.
- Trained new representatives on company policies and customer service best practices.
- Implemented process improvements to enhance response times and customer satisfaction.
Education
Social Work
COSTAATT
Port Of Spain01-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Analytical Thinking
Accomplishments
RBC Performance- Leadership Model Award-People Driven and Client Focused
Compliance Risk & Responsibilities Workshop, Arthur Lok Jack Global School of Business, University of West Indies, St. Augustine.
Social Work University of West Indies, St. Augustine.
Small Business, Business Development Company, Chaguanas
Services Excellence, Customer Service Excellence, Chaguanas
Computer Literacy, CTS College of Business & Computer Science Limited, Chaguanas
Timeline
Manager Financial Solution
RBC ROYAL BANK ( Trinidad and Tobago) Limited
08.2022 - Current
Branch Operation Specialist
RBC Royal Bank
07.2016 - 08.2022
PROOF TELLER
RBC
06.2011 - 09.2016
Customer Service Representative
RBC Royal Bank
06.2009 - 06.2011
Social Work
COSTAATT
Similar Profiles
Kavita GokoolKavita Gokool
Relationship Manager Financial Solutions at RBC Royal Bank (Trinidad & Tobago) LimitedRelationship Manager Financial Solutions at RBC Royal Bank (Trinidad & Tobago) Limited
ARLENE BRYAN-SWANSONARLENE BRYAN-SWANSON
INFORMATION SUPPORT OFFICER at RBC Royal Bank (Trinidad & Tobago) LimitedINFORMATION SUPPORT OFFICER at RBC Royal Bank (Trinidad & Tobago) Limited
JAHMAI GEORGEJAHMAI GEORGE
Financial Solutions Associate at RBC Royal Bank (Trinidad and Tobago) LimitedFinancial Solutions Associate at RBC Royal Bank (Trinidad and Tobago) Limited
Randy SookdeoRandy Sookdeo
Cashier at Roopnarine Vege MartCashier at Roopnarine Vege Mart
Ronnie Mc DonaldRonnie Mc Donald
Documents Services Officer at Scotiabank OSSCL LtdDocuments Services Officer at Scotiabank OSSCL Ltd