TREMAINE CUMMINGS
Golden Grove Road, Canaan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Respectful of others regardless of age or ethnic background. Always endeavoring to foster good working relations in an effort to improve organization's image.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CLERICAL ASSISTANT
MINISTRY OF EDUCATION (O.J.T)
08.2020 - 08.2021
- Performed various clerical administrative support duties.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Took initiative to help upper management with time-sensitive tasks and coordinate important events.
- Managed relational database to store information for reference, reporting, and analysis.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
CUSTOMER SERVICE REPRESENTATIVE
SCRUBS UP ENTERPRISE LIMITED
11.2018 - 03.2019
- Excellent sales/customer service representative responsible for general upkeep of store as well as opening and closing.
- Actively listened to customers, handled concerns quickly and escalated major issues to employer.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Promptly responded to dozens of inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated account information to maintain customer records.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
WOMAN SECURITY OFFICER
NATIONAL MAINTENANCE TRAINING AND SECURITY COMPANY LIMITED
06.2013 - 06.2015
- Provided security functions at Morvant Laventille Secondary School and various other populated locations.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with strong work ethic.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with strong sense of personal responsibility.
Education
No Degree -
ST. AUGUSTINE COMMUNITY COLLEGE
COR. WILSON AND WARNER ROAD, ST. AUGUSTINE 06.2005
Skills
- Microsoft Office Suite
- Computerized Typing and Office Skills
- Computer Literacy
- Security Officers Basic Training Course
- Ability to take accurate messages
- Experience in handling confidential documents
- Deliver messages promptly
- Records Coordination
- Running Errands
- Clerical Experience
- Departmental Support
- Employee Timesheet Processing
- Data Entry
- Paperwork and Documentation
- Serve Customer Needs
- Office Machine Operation
Certification
CXC:
ENGLIGH A - 1
ENGLISH B - 2
MATHEMATICS - 3
SOCIAL STUDIES - 1
CARIBBEAN HISTORY - 3
University of Cambridge:
GCE - HUMAN and SOCIAL BIOLOGY Grade A(a)
E-CITY CERTIFICATE OF ACHIEVEMENT:
COMPUTER LITERACY
MICROSOFT OFFICE SUITE
COMPUTERIZED TYPING AND OFFICE SKILLS
NMTS:
SECURITY OFFICERS BASSSIC TRAINING COURSE
FEMA:
INTRODUCTION TO COMMUNITY EMERGENCY RESPONSE TEAM (CERTs)
Timeline
CLERICAL ASSISTANT
MINISTRY OF EDUCATION (O.J.T)
08.2020 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
SCRUBS UP ENTERPRISE LIMITED
11.2018 - 03.2019
WOMAN SECURITY OFFICER
NATIONAL MAINTENANCE TRAINING AND SECURITY COMPANY LIMITED
06.2013 - 06.2015
No Degree -
ST. AUGUSTINE COMMUNITY COLLEGE
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