Trent Osborne
Summary
Master Automotive Technician with proven skills in diagnosing complex automotive issues, mentoring teams, and implementing preventive maintenance strategies. Committed to enhancing customer satisfaction and optimizing repair processes.
Overview
23
23
years of professional experience
Work History
Master Automotive Technician
German Auto World
Delray Beach, Florida
03.2014 - 11.2025
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Performed thorough inspections and repairs on various vehicle systems, ensuring optimal performance.
- Mentored junior technicians, providing guidance on best practices and troubleshooting techniques.
- Streamlined repair processes, reducing turnaround time while maintaining high-quality standards.
- Collaborated with service advisors to develop tailored maintenance plans for customers' vehicles.
- Implemented preventive maintenance strategies, enhancing vehicle reliability and customer satisfaction.
- Maintained accurate records of repairs and services performed in compliance with industry regulations.
- Trained staff on new technologies and tools, facilitating smooth transitions to updated service protocols.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Shop Foreman
European Auto Service Centers
Boca Raton Florida
01.2007 - 03.2014
- Supervised daily operations, ensuring efficiency and adherence to safety protocols.
- Mentored junior technicians, enhancing skill development and team performance.
- Implemented process improvements, reducing repair turnaround times and increasing customer satisfaction.
- Managed inventory control, optimizing stock levels for essential parts and tools.
- Coordinated workflow among technicians, maximizing productivity during peak service hours.
- Conducted quality inspections on completed repairs, maintaining high standards of workmanship.
- Developed training programs for new hires, fostering a culture of continuous improvement.
- Facilitated communication between management and staff, addressing concerns and streamlining operations.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Trained and coached employees to improve performance and skills.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Managed materials inside shop and at job locations.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Collaborated with vendors when procuring materials or equipment necessary for successful project completion within budget constraints while adhering to quality standards.
- Implemented inventory control measures, ensuring proper stock levels were maintained for efficient operations.
- Streamlined workflow processes by identifying bottlenecks in production and implementing appropriate solutions to alleviate them.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Continuously updated technical knowledge through attending industry workshops, seminars, and conferences to stay abreast of new trends or advancements in technology relevant to our field of expertise.
- Optimized workflow by redesigning shop layout for better movement and access.
Automotive Technician
Presidential Auto Leasing & Sale
Delray Beach, Florida
03.2005 - 06.2009
- Assisted with routine vehicle maintenance and repairs, learning core procedures and safety protocols.
- Familiarized with diagnostic tools to identify vehicle issues and recommend solutions.
- Supported experienced technicians in performing inspections and servicing a variety of automotive systems.
- Maintained cleanliness and organization of work area, ensuring safe working conditions.
- Observed and learned from senior technicians to enhance technical skills and knowledge base.
- Participated in training sessions on new tools, technologies, and repair techniques for continuous improvement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Completed customer orders and warranty services according to manufacturer specifications.
Testing Technician
4 Mercedes
Oakland Park, Forida
01.2003 - 01.2005
- Conducted quality assurance tests on electronic components to ensure adherence to specifications.
- Operated testing equipment and software to diagnose product performance issues efficiently.
- Implemented standard operating procedures for testing processes, enhancing consistency and reliability.
- Collaborated with engineering teams to develop improved testing protocols, streamlining workflows.
- Analyzed test results and documented findings to inform product design improvements and adjustments.
- Ensured accurate documentation of test results, maintaining an organized database for easy reference during future projects.
- Collaborated with engineers to optimize test procedures, resulting in reduced test time and increased accuracy.
- Improved product quality by conducting thorough testing and analysis of various components.
Education
Associate of Arts - Automotive Engineering
Mercedes Benz
Stuttgart Germany05-2003
Skills
- Replacing parts
- Brake systems
- CAN bus systems
- Powertrain systems
- Engine repair
- Air conditioning
- Suspension systems
- Vehicle inspections
- Exhaust systems
- Steering systems
- Automotive electronics
- Electrical systems
- Scheduled services
- Emissions control
- OBD-iI diagnostics
- Adaptive cruise control
- Collision avoidance systems
- Four-wheel drive
- Lane departure warning
- Body electrical systems
- Active suspension
- Blind spot monitoring
- Turbocharging systems
- Operating pneumatic tools
- Detecting refrigerant leaks
- Computerized systems
Timeline
Master Automotive Technician
German Auto World
03.2014 - 11.2025
Shop Foreman
European Auto Service Centers
01.2007 - 03.2014
Automotive Technician
Presidential Auto Leasing & Sale
03.2005 - 06.2009
Testing Technician
4 Mercedes
01.2003 - 01.2005
Associate of Arts - Automotive Engineering
Mercedes Benz
Building Race Engines, Diagnostics, Boating, Fishing
I was born in Trinidad and always liked cars. Migrated to the United States at the age of 15 and ever since then I started playing with cars. My first job was an assembly tech building bicycles and treadmills which allowed me to purchase my own car which was in pieces with a blown engine.
Instead of paying someone to do the repairs I decided to do it myself since my uncle had a shop and tools that he let me used. From then on that's when i realized how much I enjoyed cars and eventually started doing it fulltime. It became a passion more than a hobby and this is how i became who i am to date. Please feel free to ask for any recommendations that are available upon request.
Regards, Trent Osborne.