Trevin Emmanuel
Summary
Talented individual with 6 years BPO experience and 2 years in leadership roles. Dedicated to enhancing customer satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
Work History
Agent
iQor Trinidad
07.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Revised work practices to improve efficiency, boost quality and meet production goals.
Team Leader
iQor Trinidad
07.2021 - 05.2023
- Identified and resolved problems through root cause analysis and research.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Audited Calls, Chat to ensure company and client processes are followed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
San Juan North Secondary
San Juan, Trinidad09.2015
Skills
- Performance Tracking and Evaluations
- Issue Resolution
- Employee Coaching and Mentoring
- Customer Rapport
- Staff Motivation and Discipline
- Team Leading and Building
- Approachability and Availability
- Excellent Analytical skills
- Time Management
References
Diza Dufeal - Operations Supervisor, iQor Trinidad 316-6366
Donnalie Charles- (Director- Elvis & Don General Contractors LTD: 361-8793
Timeline
Team Leader
iQor Trinidad
07.2021 - 05.2023
Agent
iQor Trinidad
07.2018 - Current
High School Diploma -
San Juan North Secondary
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