Trina Ramlogan
Ramnarine Drive, Chase Village, Southern Main Road
Summary
Dedicated, knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Collections Advisor
Operations and Shared Services Company Limited
Bhim Street, Ramsaran Park, Chaguanas
11.2019 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Reconciliation Clerk
Operations and Shared Services Company Limited
Chaguanas
02.2018 - 10.2019
- Managed and responded to correspondence and inquiries from internal customers.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained accounts/ general ledgers accuracy by reviewing and reconciling checks monthly.
Snr Processing Clerk and Processing Officer
Operations and Shared Services Company Limited
Chaguanas
06.2010 - 02.2018
- Welcomed customers with friendly greeting, answered general questions.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Resolved customer problems and complaints by answering questions addressed or any escalated issues urgently and/ or escalating where needed to management personnel to satisfy customers.
- Sorted, received and distributed any correspondence between departments and branches and relevant personnel without delay.
Cellular Sales Associate
Xen Enterprises Limited
Mid Centre Mall, Chagunas
06.2009 - 05.2010
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Office Clerk
Elections and Boundaries Commission
Couva
06.2008 - 02.2009
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Kept reception area clean and neat to give visitors positive first impression.
- Delivered clerical support by handling range of routine and special requirements.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Checked documentation for accuracy and validity on updated systems.
Education
Certificate - Business Management
University Of The West Indies
Carapichaima Open Campus06.2008
High School Diploma -
Upper Level Educational Institute
Chaguanas04.2007
High School Diploma -
ASJA Girls College
Charlieville04.2006
Skills
- Persuasive Communication
- Administrative Support
- Collection Calls
- Problem Investigations
- Negotiation, Resolution and Financial Advisement
- Call Center Processes and Scripted Conversations
- Analytical and Critical Thinking
- Counseling Techniques
- Organizational Skills
- Computer Proficiency
- Positive Attitude and Energetic
- Conflict Resolution
- Self-Motivated
Timeline
Collections Advisor
Operations and Shared Services Company Limited
11.2019 - Current
Reconciliation Clerk
Operations and Shared Services Company Limited
02.2018 - 10.2019
Snr Processing Clerk and Processing Officer
Operations and Shared Services Company Limited
06.2010 - 02.2018
Cellular Sales Associate
Xen Enterprises Limited
06.2009 - 05.2010
Office Clerk
Elections and Boundaries Commission
06.2008 - 02.2009
Certificate - Business Management
University Of The West Indies
High School Diploma -
Upper Level Educational Institute
High School Diploma -
ASJA Girls College
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