Trinity Collins
Chaguanas,Trinidad and Tobago
Summary
Motivated entry-level candidate eager to learn and apply new skills efficiently. Committed to contributing professionally through adaptability and teamwork. Demonstrates reliability and a strong work ethic, ready to embrace challenges and take on leadership roles as opportunities arise.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Early Stage Collections Agent
RBC Royal Bank
St. Claire
02.2026 - Current
- Conducted follow-up calls to ensure timely collection of overdue accounts.
- Educated customers on payment options and financial solutions available.
- Resolved disputes related to billing and payment discrepancies promptly.
- Utilized collection software to track payment arrangements and account notes.
Special Project Resource - CX Initiative
First Citizens Bank Limited
Port-of-Spain, Trinidad and Tobago
09.2024 - 12.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified needs of customers promptly and efficiently.
- Trained new employees on customer service protocols and best practices.
Special Project Resource - CX Initiative
First Citizens Bank Limited
Port-of-Spain, Trinidad and Tobago
11.2022 - 01.2024
- Identified customer needs to enhance service delivery and satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional teams to align efforts and meet project objectives.
- Supported and guided colleagues to foster teamwork and enhance project outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Certificate - Public Administration
University of The West Indies
St. Augustine 08.2020 - 08.2021
Bachelor Of Science (BS) - Leadership And Management (Special)
University of The West Indies
St. AugustineO' Level - A' Level
Holy Faith Convent
CouvaSkills
- Collections strategy
- Payment processing
- Customer relationship management
- Cross-functional collaboration
- Conflict resolution
- Written communication
- Microsoft office
References
- Mr. Rodney Deonanan, Head of Department, Preysal Government Primary School (868) 686-6980Mr.
- Ian Maharaj, Entrepreneur, Best Motors (868) 302-9800
- Mr. Keith Walker, Branch Manager, Carib Brewery (868) 389-274
- Samantha Rodriguez, Authorization Agent, First Citizens (868) 375-65
Timeline
Early Stage Collections Agent
RBC Royal Bank
02.2026 - Current
Special Project Resource - CX Initiative
First Citizens Bank Limited
09.2024 - 12.2025
Special Project Resource - CX Initiative
First Citizens Bank Limited
11.2022 - 01.2024
Certificate - Public Administration
University of The West Indies
08.2020 - 08.2021
Bachelor Of Science (BS) - Leadership And Management (Special)
University of The West Indies
O' Level - A' Level
Holy Faith Convent