Tyra Brooker
Maloney Gardens D'Abadie
Summary
Detail-oriented customer service representative skilled in problem-solving and technical support. Proven ability to manage inquiries, process transactions accurately, and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Truparts Auto Supplies
Arima
03.2025 - Current
- Provided technical support for automotive parts and accessories.
- Processed customer transactions accurately using point-of-sale systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Freelancer Title Clerk
Pollonais Blanc de Bastide & Jacelon
Port-of-Spain
01.2024 - Current
- Reviewed documents for accuracy and completeness before submission.
- Updated internal databases with title information and customer details regularly.
- Verified accuracy of title documents for completeness.
- Researched clients' inquiries regarding title information.
- Gather legal materials to aid in key decision making.
Call Agent
iQor Trinidad
Barataria
04.2022 - 08.2023
- Managed inbound calls and addressed customer inquiries effectively.
- Documented customer interactions in the CRM system accurately.
- Resolved customer complaints through effective communication techniques.
- Followed up on customer issues to ensure satisfaction and resolution.
- Resolved customer issues using problem-solving skills.
Receptionist
Envirotec Holdings Limted
Port Of Spain
01.2020 - 04.2020
- Managed front desk operations to ensure smooth visitor check-in process.
- Answered multi-line phone system and directed calls to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution to recipients.
- Maintained office supplies inventory and coordinated reorders as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Customer Service Representative
Detour Stores
Port Of Spain
07.2019 - 12.2019
- Collaborated with team members to resolve complex customer issues.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs.
Education
High School Diploma -
Arima North Secondary School
Arima06-2019
Maloney Government Primary School
Maloney 06-2014
Skills
- Point-of-sale systems
- Customer inquiry resolution
- Document accuracy verification
- CRM documentation
- Customer relationship management
- Team collaboration
- Multi-task management
- Documentation
Timeline
Customer Service Representative
Truparts Auto Supplies
03.2025 - Current
Freelancer Title Clerk
Pollonais Blanc de Bastide & Jacelon
01.2024 - Current
Call Agent
iQor Trinidad
04.2022 - 08.2023
Receptionist
Envirotec Holdings Limted
01.2020 - 04.2020
Customer Service Representative
Detour Stores
07.2019 - 12.2019
High School Diploma -
Arima North Secondary School
Maloney Government Primary School