UCHECHI OKEZIE
Maraval
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Trincargo International Ltd
12.2015 - Current
- Offering streamlined administrative assistance through precise document filing in line with front office needs
- Overseeing daily front office tasks such as phone calls, emails, and clerical duties
- Compiling comprehensive daily financial end-of-day reports to detail monetary transactions.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Waitress
Chop Chop Gourmet Market & Bistro
10.2015 - 12.2015
- Meticulously preparing the restaurant for the shift, maintaining cleanliness, and orderliness
- Skillfully handling transactions, tracking receipts, and collaborating closely with the supervisor for seamless operations.
Senior Phase Language Teacher
Busy Bees Junior Primary School
09.2014 - 09.2015
- Thoroughly adhering to a tailored scheme of work for the language and grade level, ensuring comprehensive educational coverage
- Demonstrating leadership by supervising prefects, and fostering a positive school environment
- Collaborating with teaching assistants and mentors to provide targeted support to struggling students
- Committed to enhancing the learning journey for students' academic and personal excellence.
Front Office Trainee
Garden Court Kings Beach
08.2012 - 02.2013
- Efficiently processing documents according to front office needs
- Handling daily administration, including phone calls and clerical tasks
- Coordinating with other departments on various matters such as Security, Housekeeping, Engineering, Accounting, and Food & Beverage
- Maintaining high service standards.
Food & Beverage Trainee
Southern Sun Newlands
01.2011 - 06.2011
- Diligently prepping the restaurant for shifts, creating a clean and inviting atmosphere
- Enforcing rigorous service standards to uphold the establishment's customer service reputation
- Engaging in job shadowing with senior team members for comprehensive role understanding
- Showing commitment to guest experience through detail-oriented service and ongoing learning.
Education
NDip: Hospitality Management -
Walter Sisulu University
Bachelor of Science in Business Administration -
University of the People
04.2024
Level 3 Purchasing & Procurement -
StudyHub, Learning Simplified
04.2024
Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 -
StudyHub, Learning Simplified
04.2024
Lean Production, Logistics, and Supply Chain Management Training -
StudyHub, Learning Simplified
04.2024
Manzano’s CXC Classes -
01.2017
Skills
- Interpersonal Skills
- Proficiency in MS Office
- Figma for Design
- Google Suite
- Telephone Etiquette
- Adaptability
- Teamwork
- Confidentiality
- Customer Service
- Attention to Detail
- Time Management
- Organizational Skills
Certification
- Figma Design Basics and Features, Alison
- Certificate in Accounts Payables & Receivables, Practical Accounting, Bookkeeping and Payroll, Synergy Training Institutes Limited
Passions
- Art
- Arts and Craft
- Sewing
- Poetry
- Design
References
- Sunita Jaghroo-Pulchan, +1 868 301-3007
- Paul Lulema, +27 84 039 5773
- Oswald Mhlanga, +27 79 323 6263
Timeline
Customer Service Specialist
Trincargo International Ltd
12.2015 - Current
Waitress
Chop Chop Gourmet Market & Bistro
10.2015 - 12.2015
Senior Phase Language Teacher
Busy Bees Junior Primary School
09.2014 - 09.2015
Front Office Trainee
Garden Court Kings Beach
08.2012 - 02.2013
Food & Beverage Trainee
Southern Sun Newlands
01.2011 - 06.2011
NDip: Hospitality Management -
Walter Sisulu University
Bachelor of Science in Business Administration -
University of the People
Level 3 Purchasing & Procurement -
StudyHub, Learning Simplified
Diploma in Quality Assurance (QA) & Quality Management at QLS Level 5 -
StudyHub, Learning Simplified
Lean Production, Logistics, and Supply Chain Management Training -
StudyHub, Learning Simplified
Manzano’s CXC Classes -
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