Valarie Walters
Morvant
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager
The National Gas Company of Trinidad and Tobago Limited
Point Lisas
11.2018 - Current
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Communicated regularly with customers to gain insights into their needs.
- Created and managed budgets for travel, training and teambuilding activities.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Head Org. Dev. & Performance
The National Gas Company of Trinidad and Tobago Limited
Point Lisas
05.2017 - 11.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Collaborated with others to discuss new opportunities.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
Lead, Leadership Development
The National Gas Company of Trinidad and Tobago Limited
Point Lisas
05.2009 - 09.2012
- Identified and supported continuous improvement efforts with supervisor.
- Conducted research on industry trends and best practices related to leadership development.
- Developed and implemented strategies for developing leaders within the organization.
- Maintained strong knowledge of Leadership Coaching by participating in workshops, conferences and online education classes.
- Researched external vendors who could provide additional resources for expanding the organization's leadership development program.
- Oversaw logistics for training classes at different locations.
- Coordinated activities between internal stakeholders and external partners involved in delivering leadership training solutions.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Advised senior management on ways they can improve their own personal effectiveness as leaders within the company.
- Collaborated with other departments to ensure successful integration of leadership development initiatives into existing operations.
- Facilitated workshops to teach key skills in areas like influencing others, problem solving, decision making, and leading change.
- Designed, implemented and continually advanced leadership development programs to realize tangible, measurable results to strengthen leadership pipeline from front line to c-suite executives.
Library Management
The National Gas Company of Trinidad and Tobago Limited
Point Lisas
01.2001 - 04.2008
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Organized client meetings to provide project updates.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Developed strategies for improving operational efficiency while reducing costs.
Education
SHRM Certified Professional - Human Resources Management
Society For Human Resource Management
USA12-2023
Master of Science - Organization Behavior And Management
Benedictine University
Lisle, Chicago12-2020
Advanced Certificate in Strategic Human Resource Management - Human Resource
Cornell University
Ithaca, New York12-2012
Certificate in Executive And Organizational Coaching - Leadership And Organizational Coaching
Columbia University
New York07-2011
MBA - Business Administration
Andrew University
Michigan 08-2008
Master of Science - Library And Information Science
Syracuse University
Syracuse New York12-1998
Skills
- Employee Performance Evaluations
- Task Delegation
- Consulting
- Orientation and Training
- Staff Management
- Meeting Facilitation
- Employee Engagement
- Customer Relationship Management (CRM)
- Orientating and Training
- Project Management
- Staff Development
- Customer Relations
- Business Administration
- Strategic Planning
- Employee Performance Evaluation
- Negotiation
- Policy Enforcement
- Team Motivation
- Staff Training and Development
Affiliations
- Actively involved in volunteerism for over 10 years. Working with youths to empower them to make positive life decisions, strengthen their faith in God and become the best version of themselves.
- Active member of a Non-Governmental Organization involved in supporting persons in lower income groups regain hope in themselves and hope in God so that they can live meaningful faith-filled lives.
Accomplishments
- 2010 Recipient of Company's Presidential Award for Corporate Leadership Development Programme
- 2018 Award of Appreciation for Leading an organizational project on Performance Management.
- 1998 Recipient of Organization of American States Fellowship Award to study for Master of Library and Information Science at Syracuse University New York
Certification
- MBTI Certified License- Personality Assessment - 2021
- Certified Coach - Columbia Coaching Certification Program (CCCP) - Advanced Level 2011
- John C Maxwell Leadership Development Trainer, 2011
- Leadership Assessment, Centre for Creative Leadership
- City & Guilds of London Institute - Level 5 Certificate in Further Education Teaching - Stage Three - 2012
- City & Guilds of London Institute- Level 4 Certificate in Further Education Teaching - Stage Two - 2012
- City & Guilds of London Institute - Level 4 Certificate in Further Education Teaching - Stage One
Hobbies & Interest
- Outdoor activities, hiking and travelling
- Deep interest in environmental preservation, involved in beach clean up activities
- Home gardening and recycling
References
References available upon request.
Timeline
Assistant Manager
The National Gas Company of Trinidad and Tobago Limited
11.2018 - Current
Head Org. Dev. & Performance
The National Gas Company of Trinidad and Tobago Limited
05.2017 - 11.2018
Lead, Leadership Development
The National Gas Company of Trinidad and Tobago Limited
05.2009 - 09.2012
Library Management
The National Gas Company of Trinidad and Tobago Limited
01.2001 - 04.2008
SHRM Certified Professional - Human Resources Management
Society For Human Resource Management
Master of Science - Organization Behavior And Management
Benedictine University
Advanced Certificate in Strategic Human Resource Management - Human Resource
Cornell University
Certificate in Executive And Organizational Coaching - Leadership And Organizational Coaching
Columbia University
MBA - Business Administration
Andrew University
Master of Science - Library And Information Science
Syracuse University
- MBTI Certified License- Personality Assessment - 2021
- Certified Coach - Columbia Coaching Certification Program (CCCP) - Advanced Level 2011
- John C Maxwell Leadership Development Trainer, 2011
- Leadership Assessment, Centre for Creative Leadership
- City & Guilds of London Institute - Level 5 Certificate in Further Education Teaching - Stage Three - 2012
- City & Guilds of London Institute- Level 4 Certificate in Further Education Teaching - Stage Two - 2012
- City & Guilds of London Institute - Level 4 Certificate in Further Education Teaching - Stage One
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