Valentina Jesus Rivas Bolivar
Charlieville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cellphone Repair Technician
S Games And Phones
Francis Lalla Road, Charlieville East, Chaguanas, Trinidad And Tobago
05.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Caregiver
Cristina Bermudez & Khalil Lucky
St Joseph, Maracas Gardens, Trinidad And Tobago
03.2022 - 04.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Provided emotional support and guidance to children during difficult times.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Housekeeper
Mary Singh
Madras 3, Cunupia, Trinidad And Tobago
09.2020 - 09.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
Maintenance Cleaner
Evolution Fitness
Rodney Road, Endeavour, Trinidad And Tobago
11.2018 - 11.2019
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Bartender
Woodford Cafe
Shop C1, Price Plaza North, Narsaloo Ramaya Road
07.2018 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Cashier Supervisor
Panaderia/Bakery
Av Bolivar, Maturin, Venezuela
01.2017 - 12.2017
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Resolved customer complaints quickly to maintain customer satisfaction.
Supervisor
Bodegon De Kotto Liquor Store
Matuirn, Estado Monagas, Calle La Planta. Venezuela
07.2013 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Education
Bachelor of Arts - Law (Pre-Law)
Universidad Gran Mariscal De Ayacucho
Av. Libertador, Maturín 6201, Monagas, Venezuela03.2018
High School Diploma -
U.E.I Nuevos Horizontes
Av. Bicentenario, Maturín, Monagas07.2013
Skills
- Interpersonal Communication
- Organization and Time Management
- Critical Thinking
- Attention to Detail
- Written Communication
- Issue Resolution
- Customer Relations
- Self-Motivated
- Active Listening
- Dependable and Responsible
- Financial Recordkeeping
- Cash Counting
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Cellphone Repair Technician
S Games And Phones
05.2023 - 09.2023
Caregiver
Cristina Bermudez & Khalil Lucky
03.2022 - 04.2023
Housekeeper
Mary Singh
09.2020 - 09.2021
Maintenance Cleaner
Evolution Fitness
11.2018 - 11.2019
Bartender
Woodford Cafe
07.2018 - 09.2018
Cashier Supervisor
Panaderia/Bakery
01.2017 - 12.2017
Supervisor
Bodegon De Kotto Liquor Store
07.2013 - 11.2016
Bachelor of Arts - Law (Pre-Law)
Universidad Gran Mariscal De Ayacucho
High School Diploma -
U.E.I Nuevos Horizontes