Vanessa Mannan
Arima
Summary
Capable payroll and human resources clerk with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and civil law employee benefits. Excellent communicator answering employee inquiries and resolving any related issues.
Overview
5
5
years of professional experience
Work History
Call Center Agent
IQor Global Services
Wallerfield, Trinidad And Tobago
04.2024 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Approved and terminated customer contracts upon request.
- Investigated and resolved customer inquiries and complaints quickly.
Payroll Clerk
Ministry Of Education
Port Of Spain, Trinidad And Tobago
11.2020 - Current
- Maintained compliance with federal, state, and local tax laws by staying updated on regulations and submitting timely reports.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
- Tracked employee vacation, sick and personal time.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Collaborated with the human resources department to ensure proper management of employee benefits and deductions.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Human Resources Clerk
Ministry Of Education
Port Of Spain, Trinidad And Tobago
01.2019 - 12.2020
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Enhanced HR department efficiency by streamlining administrative tasks and maintaining organized records.
- Coordinated employee relocation processes.
- Updated and maintained employee attendance records.
- Converted employee status from temporary to permanent.
- Responded to employee inquiries regarding benefits and other HR topics.
- Aided staff with employee performance review paperwork and documentation.
- Processed and accurately recorded new hires, terminations, transfers and promotions into IHRIS system.
Accounts Clerk
SuperPharm Ltd
El Socorro, Trinidad And Tobago
10.2019 - 12.2019
- Collaborated closely with team members to complete complex projects within tight deadlines.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Handled day-to-day accounting processes to drive financial accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Supported annual audits by preparing accurate and well-organized financial documentation for review.
Education
Bachelors of Human Resources Management - Human Resources Management
University of The West Indies
Saint Augustine, Trinidad And Tobago09.2025
High School Diploma -
St. Augustine Girls' High School
St. Augustine06.2019
Skills
- Legal Compliance
- Clerical Support
- Dependable and Adaptable
- Thoroughness
- Accounts Receivable
- Account Balancing
- Payroll Deductions
- Filing
- Issue Research
- Data Entry
- Payroll Training
- Employee Relations
- Payroll Processing
Languages
English
Native language
Spanish
Upper intermediate
B2
Timeline
Call Center Agent
IQor Global Services
04.2024 - Current
Payroll Clerk
Ministry Of Education
11.2020 - Current
Accounts Clerk
SuperPharm Ltd
10.2019 - 12.2019
Human Resources Clerk
Ministry Of Education
01.2019 - 12.2020
Bachelors of Human Resources Management - Human Resources Management
University of The West Indies
High School Diploma -
St. Augustine Girls' High School