Veejay Hardwar
Cunupia
Summary
Dynamic Assistant Manager at Scotiabank Trinidad and Tobago Limited, skilled in operations management and team building. Successfully enhanced customer satisfaction through strategic planning and effective coaching. Proven ability to supervise and evaluate employee performance, fostering a collaborative environment that drives results and ensures compliance with company policies.
Overview
12
12
years of professional experience
Work History
Assistant Manager - Customer Support
Scotiabank Trinidad and Tobago Limited - OSSCL
08.2021 - Current
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
CMS Fulfilment Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
10.2020 - 07.2021
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Implemented new technologies to enhance workplace productivity levels.
- Facilitating customer onboarding to the online platform and offering comprehensive guidance on available products and services.
Document Services Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
03.2020 - 09.2020
- Organizing, filing, and maintaining both physical and electronic documents to ensure easy retrieval and compliance with regulations.
- Inputting information into databases or document management systems, ensuring accuracy and completeness.
- Reviewing documents for accuracy, completeness, and adherence to organizational standards.
- Assisting internal and external clients with document requests, inquiries, and issues related to document processing.
- Maintaining accurate records of document transactions, including tracking changes and updates.
- Implementing and managing archiving processes for older documents, ensuring they are stored securely and can be accessed when needed.
- Collaboration: Working with other departments to facilitate the flow of information, and ensure that document-related processes align with organizational goals.
- Ensuring that document handling practices comply with legal and regulatory requirements.
- e
Senor Customer Support Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
07.2017 - 02.2020
- Assessed customer feedback to identify areas for improvement in service quality.
- Created knowledge base articles for frequently asked questions.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Ensured compliance with relevant policies and regulations related to customer service operations.
- Maintained up-to-date knowledge on all products and services offered by the company.
- Utilized various software tools such as CRMs, helpdesks, for managing day-to-day activities.
- Collected, analyzed, and reported on data for use in operational planning.
- Adhered to established guidelines while responding to customers via telephone or email.
Customer Support Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
12.2015 - 06.2017
- Handling deposits, withdrawals, transfers, and other financial transactions. This includes verifying the authenticity of transactions and ensuring they are recorded accurately.
- Inputting customer information, transaction details, and maintaining accurate records in the bank's database.
- Ensuring that all transactions comply with regulatory requirements and internal policies. This may involve monitoring for suspicious activities, and reporting them as necessary.
- Assisting customers with their inquiries related to transactions, account balances, and other banking services.
- Processing account openings, closings, and updates, as well as managing customer information.
- Generating reports related to transactions, account activity, and compliance for internal use and regulatory purposes.
- Working with other teams, such as fraud detection, customer service, and IT, to ensure smooth operations and address any issues that arise.
Processing Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
09.2013 - 11.2015
- Compiled, sorted and verified data from multiple sources.
- Monitored workflow of applications throughout the entire process cycle.
- Maintained list of non-compliant forms for resolution.
- Verified the accuracy of data entered into the computer system.
- Verified documents to ensure compliance with regulations.
Filing Clerk
Scotiabank Trinidad and Tobago Limited - OSSCL
10.2012 - 08.2013
- Added new material to file records or created new records.
- Tracked materials removed from files to facilitate return process.
- Ensured proper security protocols were followed when handling confidential data.
- Implemented changes to filing systems based on departmental needs.
- Prepared and organized files for storage, archiving, and retrieval.
Education
C.A.P.E Level 1 + 2
Couva Government Secondary
Couva Trinidad01-2009
C.X.C
Couva Government Secondary
Couva Trinidad01-2007
Skills
- Recruiting and interviewing
- Employee supervision
- Goal setting
- Operations management
- Customer relations
- Team building
- Time management
- Task delegation
Affiliations
- Reading
- Gardening
- Exercise
- Cricket
Languages
English
First Language
Spanish
Beginner (A1)
A1
References
References available upon request.
Timeline
Assistant Manager - Customer Support
Scotiabank Trinidad and Tobago Limited - OSSCL
08.2021 - Current
CMS Fulfilment Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
10.2020 - 07.2021
Document Services Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
03.2020 - 09.2020
Senor Customer Support Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
07.2017 - 02.2020
Customer Support Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
12.2015 - 06.2017
Processing Officer
Scotiabank Trinidad and Tobago Limited - OSSCL
09.2013 - 11.2015
Filing Clerk
Scotiabank Trinidad and Tobago Limited - OSSCL
10.2012 - 08.2013
C.A.P.E Level 1 + 2
Couva Government Secondary
C.X.C
Couva Government Secondary
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