Liselli Greaves-Dass
Tunapuna
Summary
A dynamic and dedicated professional seeking an opportunity to leverage my expertise in information technology to drive organizational growth and innovation. Committed to adding significant value through my advanced technical skills, strong analytical abilities, and leadership experience while continuously developing my career in a challenging and collaborative environment.
Overview
15
15
years of professional experience
Work History
Systems Analyst
Republic Bank Limited
11.2019 - Current
- Currently working on the configuration (Host and Virtual Machines) and replacement of the Secondary Branch Servers for Trinidad and Tobago
- Prime EUS resource for the Single Sign on (SSO) for TT and GY Phoenix
- Amendments made to Offline SQL Databases and Phoenix.ini files
- PS Level II Support and GY Promenade Court are the pilot testing
- Project is ongoing
- Developed Windows PowerShell and SQL scripts to help improve the daily functioning of the EUS department
- These include but not limited to SharePoint backup script, SharePoint SQL backup jobs for BCP, RBEC HDD repartitioning to the Bank’s standard, copy jobs which assisted ITCD for Go Live activities, generating Active Directory reports and scripted the creation of all Rooms and Equipment on MS 365 used to book meetings in the network
- Branch workstation refresh project- Setup and configure each workstation in the branches and units across TT
- Team member in the annual Execution of BCP – Application failover
- Support the implementation of other projects in the bank that requires technical assistance
- Prime Team member on Cincom Author Tool – Republic Life Insurance; rigorous iterations of the Cash Recycler Software rollout/ patching; RBL E Administration Portal; iDeals Virtual Room for RBEC Head Office
- Configure and setup System Centre Configuration Manager (SCCM) for patch management, software distribution, OS Deployment, hardware, and software inventory
- Team member supporting the Information Technology Consolidation Division with Pre, Post Go Live support activities for the Territories (GY, RBEC, SX and VG).
Information Technology Professional
Prestige Holdings Limited
01.2019 - 11.2019
- Configured and implemented Quest KACE Endpoint Systems Management Appliances for the IT department, which includes service desk ticketing system, inventory and information technology asset management, software and patch services to all network nodes
- Prime team member representing the Information Technology department on the Trincity Plaza project where three (3) new stores were deployed including TGIF, Starbucks and Pizza Hut
- Installed and configured point of sale systems, servers, networked printers and switches for each store in order to operate efficiently in the environment within the given timeline
- Presently managing twelve (12) stores over the Prestige Holding Limited company in terms providing support for all related Information Technology systems which include hardware, software and databases that exist in the environment
- Tested and configured Surface GO tablets for all KFC stores on the learning zone portal, where it is being used to train new and existing staff on new systems that are constantly being implemented
- Project prime team member from the IT department working with the C&W Business on the Cisco Meraki Wi-Fi and Management solution to be installed over all brands under Prestige Holdings Limited in Trinidad and Tobago
- Currently deploying Solar winds Information Technology Management Software and monitoring tools for the Wide Area Network (WAN) to better monitor uptime and the ability to drill down on different shortcomings or issues the network may be experiencing
- Training provided via workshops with staff across the network on using the Inventory Management System.
Information Technology Analyst
British American Tobacco
10.2017 - 01.2019
- Processed all incoming calls to helpdesk, logged incident and technical issues making sure it has been resolved in a timely manner based on the Service Licence Agreement daily
- Escalate and follow up previously logged incidents and problems with regards to established SLAs where necessary
- Facilitated and assisted when required on project roll-out across Caribbean end-markets such as Guyana and Jamaica
- I’ve been able to maintain positive user perception of IT support by providing the best personalized service to end users as possible
- Maintained and created Access Control forms for user access based on organization’s policy
- Initialized setup for new users in Active Directory and Lotus Notes and perform Active Directory administration.
Graduate in Trainee
Telecommunication Services of Trinidad and Tobago
07.2015 - 12.2016
- Provisioned static IP blocks in CIS while tracking on Proteus for internal staff based on customers’ needs
- Performed administrative duties daily user access controls (UAC), adding, editing, or deleting access for internal employees on Query Per Second Bespoke system
- Actively involved with upgrading and monitoring the telecommunications and system storages using the Cacti platform
- Monitoring and clearing of bzone alarms also include remote accessing devices to resolve issues affecting users on Wireless LAN controller
- Actively monitored Control System (WCS) dashboard at the Network Operation Centre taking notes of faults and following up where necessary
- Installed and responsible for managing daily tasks on Zabbix network monitoring software in broadband technology
- Installed and Administrator of Solar Winds Network monitoring software in the broadband department
- Prime member representing Broadband Technology on the Figure of Merit project, where methods were developed to better measure network performance as it relates to customer experience along with the Chief Technology Information Officer and Senior Managers
- Prime member for the installation and integration of CA Spectrum and eHealth platforms in the department which enabled us to manage different networks, pinpoint and correct errors while sending changes in the network or device status.
Information Communication and Technology Technician
Ministry of Education
10.2009 - 07.2015
- Developed and maintained the organization’s website initially using a Hypertext Markup Language and Cascading Style Sheets, later updated and integrated the implementation of Joomla Content Management System which added greater value to the organization
- Installed and tested new software for teachers and students to ensure all expectations were being met in a timely manner
- Share files as required by staff and students for use in the classroom
- Carried out routine network maintenance tasks be familiar with the network infrastructure (cable and patch panels, hubs, switches and routers) and keep a log of any damage to it follow supplier’s recommended procedures
- Actively worked with Microsoft Server 2012 R2, performing tasks in active directory, accessing administrative tools and assignment of dynamic IP addressing for all devices.
Network Support
Bhagwansingh’s Hardware and Steel Industries LTD
01.2009 - 07.2009
- Responsible for providing technical support for the company’s IT operating software systems and directly assist end users with technical issue and training
- Ensure all office computer hardware is properly maintained and fully operational
- This includes all servers, laptops, printers, networking equipment and internet devices
- Set up and integrated user hardware and software where necessary
- Ensure implementation of required backup and security procedures.
Education
Associate of Science - Advanced International Diploma in Computer Studies
School of Accounting And Management
St. Augustine, Trinidad 07.2014
Diploma in Computer Studies - Computer Studies
School of Accounting And Management
St. Augustine, Trinidad07.2013
Bachelor of Science - Computer And Information Systems
University of Greenwich: Business School
Champs Fleurs, Trinidad & Tobago09.2012
Skills
- Advanced Analytical Skills
- Exceptional Planning and Organizational Abilities
- Leadership and Supervisory Proficiency
- Proficient Writing Skills
- Effective Communication Skills
- Organizational Change Management
References
Dr. Samlal Boochay, St. Helena Village Piarco, 868-678-0445
Timeline
Systems Analyst
Republic Bank Limited
11.2019 - Current
Information Technology Professional
Prestige Holdings Limited
01.2019 - 11.2019
Information Technology Analyst
British American Tobacco
10.2017 - 01.2019
Graduate in Trainee
Telecommunication Services of Trinidad and Tobago
07.2015 - 12.2016
Information Communication and Technology Technician
Ministry of Education
10.2009 - 07.2015
Network Support
Bhagwansingh’s Hardware and Steel Industries LTD
01.2009 - 07.2009
Associate of Science - Advanced International Diploma in Computer Studies
School of Accounting And Management
Diploma in Computer Studies - Computer Studies
School of Accounting And Management
Bachelor of Science - Computer And Information Systems
University of Greenwich: Business School
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