Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vickie Rodriguez

Arima

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

A results-oriented Monitoring Officer with extensive experience in the Functionality while ensuring availability and providing support required for network in operations. Proven ability to implement effective strategies to monitor and evaluate performance, identify areas of improvement and provide feedback.

Dependable team member trained in operations and customer service. Contributes to smooth front end operations and goes beyond requirements to handle customer needs. Reliable,team oriented, and efficiently completes assignment.

Constant monitoring and triggering alerts with the purpose of making possible arrangements so that the customer experience is not affected.

Provide assistance in the activities and projects related to the position: software, replacements of pieces, drawers and so on.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept to working effectively unsupervised and quickly mastering new skills.

Overview

39
39
years of professional experience

Work History

Monitoring Officer

Scotiabank
06.2017 - 12.2023
  • Enhanced monitoring accuracy by implementing advanced tools and software solutions.
  • Streamlined data collection processes for improved efficiency and accuracy in reporting.
  • Identified potential risks and implemented mitigation strategies to minimize their impact.
  • Conducted thorough evaluations of monitoring systems, recommending necessary upgrades or improvements.
  • Collaborated with cross-functional teams to ensure comprehensive monitoring coverage across all departments.
  • Developed detailed reports for management, highlighting key trends and patterns in monitored activities.
  • Maintained open lines of communication with stakeholders, addressing concerns and providing updates on monitoring initiatives.

Help Desk Analyst

Scotiabank
06.2007 - 07.2008
  • Enhanced customer satisfaction by resolving technical issues promptly and accurately.
  • Streamlined help desk operations for increased efficiency by implementing effective ticketing systems.
  • Reduced call wait times by improving internal processes and communication within the team.
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Supported end-users in software installations, hardware upgrades, and network troubleshooting to optimize system performance.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.
  • Improved overall system stability by identifying potential risks during routine maintenance tasks and escalating them to appropriate teams for resolution.

Computer Operator

Scotiabank
04.1985 - 06.2007
  • Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
  • Enhanced data security by performing regular backups and implementing disaster recovery plans.
  • Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
  • Boosted productivity by providing technical support to users, resolving issues in a timely manner.
  • Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
  • Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
  • Collaborated with team members to complete complex projects within tight deadlines, ensuring client satisfaction.

Education

ABE Diploma - Business Management

CTS College
Chaguanas, Trinidad And Tobago
06.2009

ABE Certificate - Business Management

CTS College
Chaguanas, Trinidad And Tobago
06.2008

Skills

  • Compliance Management
  • Performance Monitoring
  • Analytical Skills
  • Technical Proficiency
  • Risk Assessment
  • Team Leadership
  • Strategic Planning
  • Data Analysis
  • Technical Expertise
  • Operations Monitoring

Timeline

Monitoring Officer

Scotiabank
06.2017 - 12.2023

Help Desk Analyst

Scotiabank
06.2007 - 07.2008

Computer Operator

Scotiabank
04.1985 - 06.2007

ABE Diploma - Business Management

CTS College

ABE Certificate - Business Management

CTS College
Vickie Rodriguez