Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Victoria Charles

Victoria Charles

CSR
Canaan,Tobago

Summary

Office Assistant role requires strong organizational and administrative skills, which have been demonstrated through maintaining accurate records during an internship and preparing detailed reports for management review. Experience in event planning and execution of both virtual and in-person engagements highlights the ability to coordinate multiple tasks effectively. Monitoring operations and assessing compliance with safety standards showcases a commitment to operational excellence and attention to detail. Collaborative efforts with human resources to support employee management further illustrate the capacity to work within diverse teams and contribute to organizational planning.

Overview

12
12
years of professional experience

Work History

Intern

Asha Mars and Associates
Whim
10.2024 - 11.2024
  • Maintained accurate records of all activities performed throughout internship period.
  • Prepared reports summarizing project progress and results for management review.
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assessed company operations for compliance with safety standards.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

CSR, Sales

ALDI/Bella Cosmetics and Personal Care
Scarborough
01.2024 - 03.2024
  • Gathered market intelligence on competitors' activities including pricing structure, promotional campaigns.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Analyzed customer feedbacks and surveys data in order to identify trends in customer preferences and interests.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Graphics Specialist and CSR

Greene's Ceiling Supplies
03.2019 - 09.2020
  • Sales, making signs, stock taking and cashing.

Sales clerk and Cashier

Bella cosmetics and Pesonal Care
01.2013 - 10.2018
  • I was in charge of stock taking, cashing , sales and closing off the days sales

Education

Certificate of Co Operative Business Management -

Cipriani College of Labour And Co Operative Studie
Scarborough, Tobago
05-2021

Skills

  • Cash Register Transactions
  • Excellent Customer Service
  • Event Planning
  • Office Administration
  • Purchasing / Negotiations
  • Problem Identification And Resolution
  • Excellent verbal and Written Communication Skills
  • Excellent Attention To Details
  • Extremely Proficient in Accounting Packages such As Quickbooks And FAS
  • Event planning
  • Customer service
  • Market research
  • Team collaboration
  • Project management
  • Relationship building
  • Sales strategy
  • Time management
  • Effective communication
  • Task delegation
  • Social media
  • Initiative
  • Multitasking and organization
  • Scheduling
  • Problem-solving
  • Spreadsheet tracking
  • Recordkeeping
  • Collaboration

Languages

English
First Language

Timeline

Intern

Asha Mars and Associates
10.2024 - 11.2024

CSR, Sales

ALDI/Bella Cosmetics and Personal Care
01.2024 - 03.2024

Graphics Specialist and CSR

Greene's Ceiling Supplies
03.2019 - 09.2020

Sales clerk and Cashier

Bella cosmetics and Pesonal Care
01.2013 - 10.2018

Certificate of Co Operative Business Management -

Cipriani College of Labour And Co Operative Studie
Victoria CharlesCSR