Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Vidal Ramkissoon

Princes town

Summary

Dynamic IT professional with a proven track record at Laing Sandblasting & Painting Co. Ltd, excelling in IT troubleshooting and data analytics. Enhanced operational efficiency through innovative IT solutions and streamlined support processes, significantly improving customer satisfaction. Strong analytical skills and effective communication fostered collaboration across departments, driving successful project outcomes.

Overview

2
2
years of professional experience

Work History

I.T Trainee Officer

St Stephens College
09.2024 - Current
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Optimized network performance through regular maintenance and updates, providing a stable environment for users.
  • Developed strong working relationships with colleagues across departments through clear communication and collaboration efforts on various projects.
  • Evaluated vendor proposals for new hardware or software purchases to ensure compatibility with existing infrastructure.

I.T Service Officer

Laing Sandblasting & Painting Co.Ltd
04.2023 - 09.2024
  • Assisted in the successful launch of new products/services through effective support strategies.(E.g Avaya PBX,Fortinet etc )
  • Streamlined IT support processes for faster response times and increased customer satisfaction.(E.g Office 365 Helpdesk)
  • Streamlined internal processes by implementing effective IT controls, policies, and procedures.(E.g BYD Policies,Device Load Polices,Device Contracts)
  • Enhanced system efficiency by implementing and managing comprehensive IT solutions.(E.g Sharepoint and Onedrive integration)
  • Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.(E.g Employee setup Handbook)
  • Developed efficient IT solutions for business challenges, resulting in improved operational efficiency.
  • Oversaw technical documentation, instruction and evaluation to meet IT education initiatives.
  • Reduced downtime through proactive identification and resolution of IT issues.
  • Enhanced system efficiency by implementing cutting-edge IT solutions and best practices.
  • Oversaw IT projects and system implementations.
  • Oversaw IT department operations and training.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Oversaw IT budget planning, optimizing resource allocation for maximum return on investment.
  • Managed Digicel and Bmobile account ensure optimal operating cost are met.
  • Acted as a document controller to ensure privacy and security of the organization is intact at all times.
  • Enhanced IT infrastructure by implementing innovative solutions and upgrading existing systems.

Education

Master of Science - Information And Communication Technology

Angelia Ruskin University
03-2025

Bachelor of Science - Applied Computer Science

Angelia Ruskin University
09-2023

Skills

  • IT troubleshooting
  • Strong analytical skills
  • IT documentation
  • Hardware maintenance
  • Data analytics
  • Network administration
  • Software development
  • Technical aptitude
  • Mobile application development
  • Operating systems expertise
  • Desktop support
  • End user support

Additional Information

Leadership

President of PTWS rotary club (2016-2018)

Timeline

I.T Trainee Officer

St Stephens College
09.2024 - Current

I.T Service Officer

Laing Sandblasting & Painting Co.Ltd
04.2023 - 09.2024

Master of Science - Information And Communication Technology

Angelia Ruskin University

Bachelor of Science - Applied Computer Science

Angelia Ruskin University

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Vidal Ramkissoon