Vidya Ramsaran-Seeram
Cunupia
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Eastern Regional Health Authority
09.2014 - 07.2015
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Hostess/Server
Toppers Restaurant and Bar
11.2018 - 09.2019
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Teacher Assistant
Specialist Learning Center
11.2019 - 09.2020
- Implementing daily lesson plans under supervision of primary teacher
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Facilitated smooth transitions between activities by providing clear instructions and maintaining routines.
- Supported teacher evaluations by gathering data on student progress through formative assessments.
- Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
- Contributed to a positive school culture by participating in staff meetings, committees, and community outreach initiatives.
- Completed daily reports on attendance and disciplinary performance.
- Fostered effective time management skills among students by keeping them on task during independent work sessions.
- Supervised students on field trips for safety and proper behavior in public settings.
- Assisted in facilitating after-school programs focused on academic enrichment or extracurricular activities such as clubs or sports teams.
- Ensuring the classroom is safe
- Assisting with student assessments and communication to parents.
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Private Tutor
Vidya's Private Tutoring
03.2021 - 12.2022
- Integrated reading and writing to offer new perspective and respect for student's own life stories
- Monitored, assessed, and remediated student performance
- Developed and implemented comprehensive lesson plans that accommodated specific level of learners while offering support to make certain each student was able to grasp materials
- Identified, selected, and modified resources to meet student's diverse needs and integrated worksheets to vary lessons and consolidate concepts.
- Met with parents to discuss student progress and address concerns.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Strengthened students'' critical thinking abilities by developing problem-solving exercises and activities.
- Built strong rapport with students through active listening, empathy, and genuine interest in their success.
- Collaborated with parents to discuss student progress, addressing any concerns or areas requiring additional support.
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring optimal understanding of material.
Hostess/Server
Toppers Restaurant and Bar
06.2022 - 11.2023
- Performed cashiering functions by closing checks and preparing end-of-day reports
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Certificate In Early Childhood Care And Development -
University of The West Indies, St. Augustine
Saint Augustine09.2016
Bachelor of Science - Bachelor of Primary Education
University of The West Indies, St. Augustine
Saint Augustine, Trinidad And Tobago07.2022
Diploma In Business Management - Diploma in Business Management
School of Business And Computer Science, San Fernando
San Fernando, Trinidad And Tobago02.2015
Skills
- Team Player
- Customer Service
- Microsoft Office
- Punctuality
- Communication
- Computer Literacy
- Managing Organization Skills
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail Oriented
Accomplishments
- Cooking/Baking
- Soft Furnishings
- Get Work Ready
- Study Skills in English
- Effective Time Management
- Introduction to Events Management
Personal Information
Date of Birth: 11/01/95
References
- Nixon Boodram, Ag Accounting Executive I, General Admission, National Security, 6232441, 12377
- Varuna Ramjit-Sooknanan, Ministry of Works and Transport, 3734567
- Sabeena Dowlath, Eastern Regional Health Authority, 2804184
Volunteer Experience
- Summer Camp Assistant
- Rio Claro Ramleela Committee
- Clear Water Gardens Christmas Committee
- Jeffers Crossings, Rio Claro Youth Club
- Chandrashekhar Vishnu Mandir Rio Claro Youth Group
Additional Information
VOLUNTARY WORK
• Summer Camp Assistant
• Rio Claro Ramleela Committee
• Clear Water Gardens Christmas Committee
• Jeffers Crossings, Rio Claro Youth Club
• Chandrashekhar Vishnu Mandir Rio Claro Youth Group
Timeline
Hostess/Server
Toppers Restaurant and Bar
06.2022 - 11.2023
Private Tutor
Vidya's Private Tutoring
03.2021 - 12.2022
Teacher Assistant
Specialist Learning Center
11.2019 - 09.2020
Hostess/Server
Toppers Restaurant and Bar
11.2018 - 09.2019
Customer Service Representative
Eastern Regional Health Authority
09.2014 - 07.2015
Certificate In Early Childhood Care And Development -
University of The West Indies, St. Augustine
Bachelor of Science - Bachelor of Primary Education
University of The West Indies, St. Augustine
Diploma In Business Management - Diploma in Business Management
School of Business And Computer Science, San Fernando
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