Dynamic professional with extensive experience in IT support and education, notably at COSTAATT, where I enhanced digital literacy and cybersecurity awareness. Proven ability in executive support and office management, coupled with strong communication skills and expertise in Microsoft Office Suite. Committed to fostering a secure digital environment and promoting responsible technology use.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Facilitator / Part-Time Lecturer
College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT)
South Campus
04.2025 - 12.2025
Facilitated and delivered instruction in Digital Literacy and Introduction to Cybersecurity to tertiary-level students.
Developed and delivered lesson plans aligned with institutional learning outcomes, emphasizing practical skills, digital competence, and cybersecurity awareness.
Prepared and graded assignments, quizzes, and assessments; evaluated student performance and provided feedback.
Communicated technical concepts clearly to diverse learners, supporting both technical and non-technical students.
Taught foundational computing skills, including computer hardware basics, operating systems, file management, and productivity software.
Guided students in the effective and secure use of email, online platforms, and digital collaboration tools.
Promoted responsible digital citizenship, covering online safety, privacy awareness, digital footprints, and ethical technology use.
Introduced core cybersecurity concepts, including cyber threats, vulnerabilities, risk management, and security controls.
Covered social engineering, password security, malware awareness, and cyber hygiene best practices.
Provided foundational exposure to network security concepts, firewall fundamentals, and endpoint protection.
Reinforced cybersecurity awareness for individuals and organizations in alignment with industry best practices.
Administrative Assistant
Smith Industrial Services Limited (SISL)
02.2018 - 04.2025
Provide comprehensive executive support to the Managing Director, including communications management and meeting coordination.
Maintain and organize office records, ensuring efficient document retrieval and compliance with company policies.
Prepare reports, presentations, and correspondence, facilitating seamless business operations.
Manage logistics for meetings, travel, and office events to support organizational objectives.
IT Support Specialist
Gopaul’s Toys and Baby World
07.2017 - 11.2017
Diagnosed and resolved hardware, software, and network issues to ensure smooth IT operations.
Performed system maintenance, updates, and performance monitoring to reduce downtime.
Provided end-user technical assistance and maintained accurate troubleshooting documentation.
IT Technician
COSTAATT
11.2016 - 07.2017
Managed lab network infrastructure, including router and switch maintenance.
Supervised students and ensured stable internet connectivity in computing labs.
Updated software and applied patches for improved system reliability.
Assistant to HSE Consultant
Smith Industrial Services Limited (SISL)
05.2015 - 12.2015
Prepared safety reports, spreadsheets, and presentations for the HSE department.
Maintained and updated policies, records, and incident reports.
Supported compliance documentation and permit filing processes.
Loans Officer
Island Finance
10.2014 - 03.2015
Processed loan applications and conducted credit analyses for approval recommendations.
Delivered exceptional customer service and maintained accurate client records.
Ensured adherence to regulatory compliance and company lending procedures.
Cashier & Front Store Attendant
Superpharm
06.2013 - 01.2014
Processed transactions accurately while providing friendly, informed customer service.
Assisted customers with product inquiries and maintained store organization.
Supported in-store promotions and maintained cash-drawer accuracy.
Education
Operating Systems Management - Networking
COSTAATT
San Fernando
01.2020
Full Certificate -
Holy Name Convent Secondary School
Point Fortin
01.2011
Skills
Executive & Administrative Support
Office & Records Management
Calendar & Schedule Coordination
Communication & Correspondence Handling
Report Preparation & Documentation
IT Support & Troubleshooting
Time Management & Multitasking
Team Collaboration & Client Relations
Cybersecurity Fundamentals
Threat Landscape Awareness
Endpoint Security Awareness
Digital Risk & Cyber Hygiene
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data Entry & Digital Filing Systems
Basic Networking & Hardware Maintenance
Email & Calendar Management Tools
Cybersecurity Awareness & Digital Safety
Certification
Fortinet Certified Associate (FCA) in Cybersecurity
Fortinet Certified Fundamentals (FCF) in Cybersecurity
Fortinet FCF – Introduction to the Threat Landscape
Fortinet FCF – Cybersecurity
Fortinet FCA – FortiGate Operator
Hobbies and Interests
Volunteering
Reading
Writing
Baking & Cooking
Timeline
Facilitator / Part-Time Lecturer
College of Science, Technology and Applied Arts of Trinidad and Tobago (COSTAATT)
SENIOR INTERNAL AUDITOR at College of Science, Technology & Applied Arts of Trinidad and TobagoSENIOR INTERNAL AUDITOR at College of Science, Technology & Applied Arts of Trinidad and Tobago
Laboratory Instructor (Part-Time) at The College of Science, Technology and Applied Arts of Trinidad and TobagoLaboratory Instructor (Part-Time) at The College of Science, Technology and Applied Arts of Trinidad and Tobago