Vishalla Victoria Ramdhan
Summary
Experienced banking professional with over 10 years at Republic Bank Limited, working across teller services, back-office operations, commercial transactions, and customer service. Known for accuracy, efficiency, and customer-focused support. Currently serving as a Customer Service Officer with additional responsibilities as Acting Card Custodian. Skilled in account management, fraud handling, card services, and digital banking support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Acting Card Custodian
Republic Bank Limited
01.2024
- Issued debit cards and managed secure storage and distribution of credit and debit card re-PINs
- Ensured strict compliance in card inventory control and documentation
- Captured credit and debit cards in accordance with bank protocols
- Dispatched credit and debit cards to relevant branches and banks as per established systems and procedures
- Handled secure storage of credit card PINs in accordance with internal controls and compliance standards
Customer Service Officer
Republic Bank Limited
01.2023 - Current
- Resolved account queries and assisted with fraud investigations and online banking access
- Processed standing orders, bank statements, gift card applications, and night safe facilities
- Updated customer records, including profile remediation and personal information changes
- Handled commercial account modifications including signatory updates
- Managed requests for foreign exchange allocations
- Prepared both local and foreign vouchers in accordance with bank policies and regulatory requirements
- Reactivated dormant accounts and facilitated the reopening of closed accounts, ensuring compliance with internal controls and regulatory standards
- Prepared safety locker mandates, facilitated the closing of safety lockers, and assisted customers to and from their lockers while maintaining confidentiality and security protocols
Commercial Teller
Republic Bank Limited
01.2017 - 01.2023
- Handled bulk cash deposits, withdrawals, and commercial cheque encashment
- Prepared commercial change orders for business clients
- Maintained transactional accuracy and compliance in high-volume environments
Support Department Clerk
Republic Bank Limited
01.2016 - 01.2017
- Processed wire transfers and manager’s cheques
- Provided administrative support through filing, document scanning, and record management
- Processed salary payments for customers with accuracy and confidentiality
- Prepared mail for delivery, including the handling and documentation of registered mail
- Filed daily, weekly, and monthly operational and compliance reports in accordance with audit requirements
- Prepared vouchers for allocation, ensuring proper coding
Bank Teller
Republic Bank Limited
01.2014 - 01.2016
- Delivered efficient customer service for everyday banking transactions
- Processed deposits, withdrawals, and credit card payments with precision and professionalism
Education
Advanced Proficiency Diploma - Caribbean Studies, Communication Studies, Economics Unit 1, Economics Unit 2, Management of Business Unit 1, Management of Business Unit 2, Sociology Unit 1, Sociology Unit 2
Caribbean Examinations Council (CAPE)
01.2012
Secondary Education – CSEC - Principles of Business, Integrated Science
Caribbean Examinations Council (CXC)
01.2010
Skills
- Customer Account Management
- Commercial Cash Handling
- Wire Transfers & Cheque Processing
- Card Issuance & Custodianship
- Fraud Case Handling
- Online & Mobile Banking Support
- Compliance & Profile Remediation
- Interpersonal & Communication Skills
Certification
- Certificate of Completion – Customer Service Excellence (Republic Bank Ltd.)
- Advanced Proficiency Diploma (Ministry of Education)
- Certificate of Merit – Outstanding Performance in CAPE Economics Unit 2 (Ministry of Education)
- Certificate of Completion – Computer Literacy (CTS College of Business and Computer Science Ltd.)
Training
- FATCA and CRS Training
- Compliance Essentials: AML, Sanctions and ABC (Compliance)
- Achieving Global Tax Compliance: FATCA & CRS Training (Compliance)
- RBL (Trinidad & Tobago): Health, Safety and Environment Programme (Compliance)
- Information Security Awareness
- Fundamentals of AML Compliance (Compliance)
- AML/CTF/PF and FATCA/CRS Training (Compliance)
- Foreign Account Tax Compliance ACT (FACTA) – RBL (Regulatory)
- Anti Money Laundering (Compliance)
- Anti-money Laundering; Commercial and Private Banking V2 (Compliance)
- Fair Lending (Regulatory)
- Fair Housing Act (Regulatory)
- Dealing Effectively with Co-Workers (Fundamental Business Skills)
- Electronic Fund Transfer Act – Regulation E (Regulatory)
- Truth in Saving Act (Regulatory)
- Bank Protection Act (Regulatory)
- Bank Bribery Act (Regulatory)
- Banking Today (Retail and Small Business Banking)
- Effective Referrals (Banking Sales Skills)
Timeline
Acting Card Custodian
Republic Bank Limited
01.2024
Customer Service Officer
Republic Bank Limited
01.2023 - Current
Commercial Teller
Republic Bank Limited
01.2017 - 01.2023
Support Department Clerk
Republic Bank Limited
01.2016 - 01.2017
Bank Teller
Republic Bank Limited
01.2014 - 01.2016
Advanced Proficiency Diploma - Caribbean Studies, Communication Studies, Economics Unit 1, Economics Unit 2, Management of Business Unit 1, Management of Business Unit 2, Sociology Unit 1, Sociology Unit 2
Caribbean Examinations Council (CAPE)
Secondary Education – CSEC - Principles of Business, Integrated Science
Caribbean Examinations Council (CXC)
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