Warren Flax
Arima
Summary
Passionate customer-oriented Sales Manager dedicated to improving company sales goals and meeting business objectives. A hardworking individual with an internal drive to deliver excellence, high-quality service and consistent results. Independent problem-solver with an excellent reputation for resolving problems and improving customer satisfaction. Motivated to achieve outstanding success through prompt communication and a helpful approach. Works well under tight deadlines and excels with minimal supervision.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Manager - Export Sales
Rotoplastics (Trinidad) Limited
El Socorro, San Juan/Laventille
10.2019 - Current
- Generated company growth through market expansion and sales.
- Managed team of four sales staff, driving performance with motivational strategies to exceed sales targets.
- Leveraged strategic networking to create new business opportunities.
- Carried out sales visits to current and prospective customers.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Developed and customised sales pitches to target specific customer personas.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Collected customer and market feedback and reported information to company leadership.
- Represented organisation at trade exhibitions and conventions, driving awareness of our product lines.
Manager - Interiors Division
Business Equipment and Interiors International Ltd
Port of Spain
04.2014 - 09.2019
- Managed team of three sales staff, driving performance with motivational strategies to exceed sales targets.
- Identified and qualified new sales prospects to continually meet targets.
- Carried out sales visits to current and prospective customers locally and regionally.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Prioritised and followed up on critical leads to boost new customer onboarding.
- Allocated teams, materials and calendar space for individual projects.
- Hired and managed specialised subcontractors to carry out installation projects.
- Supervised work of subcontractors to deliver contracted installation works according to time, quality and cost estimates.
- Wrote reports outlining project progress and results.
Chief Executive Officer
Cellect Communications Limited
Saint Augustine, Tunapuna/Piarco
08.2005 - 01.2011
- Set strategic plans to govern functioning of Mobile Store operations.
- Oversaw daily operations to achieve high productivity levels.
- Directed day-to-day work of two sales employees and motivated them to exceed objectives.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Took feedback from employees to develop internal policies for positive company culture.
- Built productive relationships with mobile industry partners to meet strategic business objectives.
- Replenished stock and processed deliveries using inventory management system to maximise product availability.
- Supported team by demonstrating respect and willingness to help.
Education
Diploma of Higher Education - Customer Service Management
University of Leicester
United Kingdom 09.2005 - 05.2008
Bachelor of Science - Sociology & Management
University of the West Indies
Trinidad and Tobago 09.1991 - 05.1994
Skills
- Customer acquisition and retention
- Relationship management
- Excellent communication skills
- High-value project management
Accomplishments
- Operationalised Rotoplastics (Saint Lucia) Limited (11/2020 - 04/2022) Set up operation and managed all aspects of the new subsidiary, implementing all infrastructure and hiring of staff, drove the marketing and sales effort, overall responsibility for ordering and inventory management until hiring of General Manager.
- Revival of Rotoplastics (Saint Lucia) Limited (10/2022 - 08/2023) Reversed declining monthly sales within 2 months and expanded customer base, overall responsibility for implemented water tank production capabilities, initiated the set up of depot in south of island, mentored chosen successor for handover.
Languages
Spanish
Intermediate
Certification
Michigan State University - Water Quality and Waste Water Treatment
(05/2022 - 06/2022) Course in Decentralised Wastewater Treatment.
References
References available upon request.
Timeline
Manager - Export Sales
Rotoplastics (Trinidad) Limited
10.2019 - Current
Manager - Interiors Division
Business Equipment and Interiors International Ltd
04.2014 - 09.2019
Diploma of Higher Education - Customer Service Management
University of Leicester
09.2005 - 05.2008
Chief Executive Officer
Cellect Communications Limited
08.2005 - 01.2011
Bachelor of Science - Sociology & Management
University of the West Indies
09.1991 - 05.1994
Similar Profiles
Pedro Jose Bruce ZamoraPedro Jose Bruce Zamora
Machine Operator class-B at Rotoplastics (Trinidad) LimitedMachine Operator class-B at Rotoplastics (Trinidad) Limited
Richardo KersherRichardo Kersher
Licensed Bailiff at Reality Solutions Limited. Various Law Firms. Supreme Court Of Trinidad And Tobago. R. C. L LimitedLicensed Bailiff at Reality Solutions Limited. Various Law Firms. Supreme Court Of Trinidad And Tobago. R. C. L Limited
ROLSTON A. NICHOLLSROLSTON A. NICHOLLS
Quality Assurance Division Representative at Amalgamated Security Services Limited, Garry Gould, Furniture House Trinidad LimitedQuality Assurance Division Representative at Amalgamated Security Services Limited, Garry Gould, Furniture House Trinidad Limited