Wesleeanne Gittens
Port Of Spain
Summary
PERSONAL STATEMENT: To “illuminate, raise and support” thereby fostering a spirit of progress and productivity within and humanity.
Overview
15
15
years of professional experience
Work History
Executive Assistant
ANSA McAL
12.2023 - Current
- Schedule all meetings and manage/maintain the dynamic calendar for the HoGSC.
- Work alongside the Project Manager to ensure project support and execution.
- Manage incoming/outgoing correspondence and prioritize items as necessary.
- Book and manage travel schedules, including international travel.
- Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analysing variances, and carrying out necessary corrections that may arise.
- Keep management aware of commodity trends.
- Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.
- Generate Requisitions, ensuring compliance to Group policy.
- Ensure department Purchase Orders are submitted to vendors and deliveries are made OTIF.
- Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time and orders closed upon fulfilment.
- Manage contract and price negotiations with office vendors and service providers,
- Provide general support to visitors.
- Prepare monthly reports.
- Organize orientation and training of new staff members.
- Design and implement online filing systems and ensure they are maintained and current.
- Ensure security, integrity, and confidentiality of data.
- Handle group customer inquiries and complaints
Entry /Billing Clerk
Dynamic Trinidad and Tobago Ltd
01.2009 - Current
- Preparing and sorting documents for data entry
- Entering data into database software and checking to ensure the accuracy of the data that has been inputted
- Resolving discrepancies in information and obtaining further information for incomplete documents
- Creating data backups as part of a contingency plan
- Responding to information requests from authorised members
- Testing new database systems and software update
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Managed invoicing and payment processing operations.
Executive Assistant
Agricultural Development Bank
12.2010 - 12.2023
- Taking and transcribing dictated notes
- Answering correspondence
- Recording Minutes
- Preparing Reports
- Co-ordinate Events
- To develop and maintain an appropriate and confidential filing system of all incoming and outgoing correspondences including faxes and e-mails and monitoring all queries that may be derived from them
- To ensure that all appointments are kept on time and prioritized
- To relay information to both staff and external agencies
- To assist in the preparation of travel arrangements
- To make effective arrangements to achieve the success of planned events
- Prepares and/or guides the preparation of complex correspondence, spreadsheets, reports and other documents
- Attend meetings and organize events when necessary.
Public Relations Assistant
Agriculture Development Bank
04.2022 - 07.2023
- Scan the social media pages, retrieve, and refer data to analyse SM hits for new business generation
- Post Marketing Advertorials – promotional material; flyers excerpts brochure content; videos; photos etc
- Gather photo & video content from outreach and other calendared events
- Retrieve and respond to direct messages for problem solving
- Post customer notices
- Share Corporate Social Responsibility (CSR) highlights
- Conduct competitions & surveys
- Engage and connect with new and existing customers
- Connect ADB to groups and other stakeholders in the agri-business eco-system
- Organize and execute advertising activities on SM for focused campaigns
- Compile reports on user engagement to guide strategy and platform management
- Develop quick alerts, responses, and mechanisms to address customer complaints.
Clerical Typist
Agriculture Development Bank
12.2010 - 11.2012
- Disbursement Unit
- Prepare Loan Offers and Customer Files
- Receive and record files and answer for request information
- Following up with outstanding queries and issues
- Receive and direct incoming visitors and clients
- Answering and directing phone calls
- Maintained filing system and organized customer documents for easy retrieval of information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Marketing Officer
Agriculture Development Bank
- Implement marketing initiatives designed for improving Branch Operations
- Make presentations to potential clients, groups and organizations
- Monitor products and services, based on customer feedback, competition
- International trends or changes in the marketplace
- To assist in the monitoring of customer service delivery
- Assist in the execution of market surveys and other market intelligence activities
- To undertake activities related to the formation and maintenance of strategic relationships including attendance at meetings, identifications of business opportunities and conversion of these opportunities into viable products and services
- To assist in analysing and evaluation of research, intelligence, survey and customer need reports to inform the identification and development of relevant products and services
- To assist in the preparation of documentation related to the development and operationalisation of new products and services
- To assist in the evaluation of the performance and viability of products to inform continuation, modification or termination in keeping with the Bank’s strategic objectives
- To participate in cross-functional teams for the evaluation of products being developed.
Call Centre Agent
Direc One International
01.2010
- Answer incoming calls and respond to customer's emails
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers.
Education
BBA - Marketing
University of The Southern Caribbean
Maracas, St. Joseph 06.2020
Certificate - Graphic Design Mastery- Artificial Intelligence
Udemy
OnlineCertificate - Social Media Communication And Public Relations
University of Trinidad And Tobago
Certificate - Digital Marketing
University of Illinois
Certificate - Supply Chain Logistics
Rutgers University
Certificate - Business Acumen For Administrative Professionals
The Admin Mindset
2023
Certificate - Anti Money Laundering
Sklis Limited
2016
Certificate - Minute Taking Training
The Business Support Centre of The Caribbean
2014
Certificate- - Executive Assistance
INTAD
2013
Certificate - Effective Business Writing
Arthur Lok Jack Graduate School of Business
2013
Skills
- Microsoft Office
- Events Management
- Graphic Design
- Public Relations
- Administrative Support
Timeline
Executive Assistant
ANSA McAL
12.2023 - Current
Public Relations Assistant
Agriculture Development Bank
04.2022 - 07.2023
Executive Assistant
Agricultural Development Bank
12.2010 - 12.2023
Clerical Typist
Agriculture Development Bank
12.2010 - 11.2012
Call Centre Agent
Direc One International
01.2010
Entry /Billing Clerk
Dynamic Trinidad and Tobago Ltd
01.2009 - Current
Marketing Officer
Agriculture Development Bank
BBA - Marketing
University of The Southern Caribbean
Certificate - Graphic Design Mastery- Artificial Intelligence
Udemy
Certificate - Social Media Communication And Public Relations
University of Trinidad And Tobago
Certificate - Digital Marketing
University of Illinois
Certificate - Supply Chain Logistics
Rutgers University
Certificate - Business Acumen For Administrative Professionals
The Admin Mindset
Certificate - Anti Money Laundering
Sklis Limited
Certificate - Minute Taking Training
The Business Support Centre of The Caribbean
Certificate- - Executive Assistance
INTAD
Certificate - Effective Business Writing
Arthur Lok Jack Graduate School of Business
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