YANE ADAMS
Point Fortin
Summary
I am experienced in analyzing issues on service calls and finding effective solutions. I do my best to engage others with a pleasant personality with my expertise building relationships (customers and coworkers alike). I have outstanding diagnostics skills, dependable professionalism with strong background installing, maintaining, and repairing systems and components. Maintaining equipment safety and performance with in-depth inspections and corrections, always dedicated to quality assured service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
TECHNICIAN
ETRONIX IT SUPPLIES AND SERVICES
California
01.2020 - Current
- Inventory, Sales, Maintenance, Balancing, Accounting are required currently.
- Maintained quality assurance and customer satisfaction objectives.
- Managed over 50 requests daily adapting to customer needs.
- Technical responsibilities include:
- Website design (www.etronixtt.com),
- PC Repairs
- Networking Solutions
- Camera Installations
- Fiber Optics
- Execute diagnostic routines, troubleshooting and evaluations on PC, Servers, Camera Systems, Power Supply and UPS Units.
Head Technician
TECHCHAIN
Point Fortin
01.2017 - 06.2022
- Required to diagnose, repair and or salvage desktop and laptop systems
- Also dabbled in cellphone and tablet digitizer and power repairs
- Programming websites in Wordpress and PHP environments were skills attained during this time frame.
- Maintained quality assurance and customer satisfaction objectives.
- Perform with expedience and professionality increased customer trust with every interaction.
- Consulted on more than 100 technical repair scenarios.
Branch Manager
Super Technologies Ltd
Couva
01.2019 - 01.2020
- Learned platforms like, and Peachtree/ Sage100 whilst on site.
- Being able to multitask was key.
- Maintained friendly and professional customer interactions.
- Managed closing of books at day's end.
- Managed inventory and stock.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Inventory, Sales, Maintenance, Balancing, Accounting, Advertising as well as repair work were required.
- Boosted sales and customer loyalty through incentive programs.
Education
CERTIFICATION - Cyber Security
ISC2
USA02-2024
COMPTIA A+ - Information Technology
CTS COLLEGE
CHAGUANAS02.2021
Level 4 Diploma (ABE) - Business
SHEL SCHOOL FOR HIGH EDUCATION LTD
SAN FERNANDO01.2020
High School Diploma -
ST. KEVIN’S COLLEGE
San Fernando 06.2019
Skills
- Computer Technical Knowledge
- Networking
- Active Directory
- Network Administration
- Hardware Installation
- Installation and Repair
- Tech-Savvy
- Fiber Optics
- System Tests
- Troubleshooting
- Camera Installation
- Web Design
- Cellphone Repairs
- Diagnostic Procedures
- Cell Phone Operating Systems
- Stock Market Analysis
Affiliations
- Gym
- Hiking
- Trading
- Gaming
Languages
English
First Language
Certification
- CC | Certificate in Cyber Security
- CompTIA A+ | General Computer Skills Workshop
Timeline
TECHNICIAN
ETRONIX IT SUPPLIES AND SERVICES
01.2020 - Current
Branch Manager
Super Technologies Ltd
01.2019 - 01.2020
Head Technician
TECHCHAIN
01.2017 - 06.2022
CERTIFICATION - Cyber Security
ISC2
COMPTIA A+ - Information Technology
CTS COLLEGE
Level 4 Diploma (ABE) - Business
SHEL SCHOOL FOR HIGH EDUCATION LTD
High School Diploma -
ST. KEVIN’S COLLEGE
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