Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Yeurupa Raghoo

Yeurupa Raghoo

Freeport

Summary

I am seeking impactful opportunities that leverage my academic knowledge and extensive professional experience to drive meaningful contributions to an organization’s strategic and economic growth. I aim to actively engage in high-level decision-making processes, applying my expertise to deliver innovative, effective, and sustainable solutions. I am committed to fostering continuous organizational improvements across financial, operational, and reputational dimensions, ensuring growth and long-term success. With a proactive and results-driven approach, I seek to be a key contributor to management teams while pursuing ongoing personal and professional development. My passion lies in building cohesive, high-performing teams and fostering collaboration to achieve collective goals.

Diligent IT Professional with proven track record in identifying and implementing innovative business solutions. Successfully managed cross-functional teams to streamline processes and enhance operational efficiency. Demonstrated expertise in problem-solving and strategic planning.

Overview

31
31
years of professional experience

Work History

Group IT Business Solutions Manager

ANSA McAL Limited
04.2022 - Current
  • Focus on governance, vendor management, and cost optimization with experience in aligning technology strategies with business goals, managing key vendor relationships, and adept at cross-functional collaboration, policy reinforcement, compliance reviews and financial oversight within the IT function.
  • Strategic Leadership & Governance
  • Develop and contribute to the IT Strategy Plan, ensuring alignment with business objectives.
  • Manage vendor relationships with key partners like Microsoft and Adobe, optimizing licensing, pricing strategies, and multi-currency opportunities to reduce FOREX demands.
  • Review and recommend technological solutions for group-wide deployments to enhance cost-efficiency and system synergies.
  • Lead technical and vendor onboarding assessments to mitigate enterprise architecture risks.
  • Co-ordinating Group IT enterprise risk management contributions to support the enterprise risk management efforts and reporting.
  • Conduct internal discussions and external negotiations to align licensing with operational needs.
  • Participate in development and deployment of IT governance frameworks, policies and procedures.
  • Co-ordinating activities related to internal and external IT Audits for Group-managed technologies.
  • Cross-Functional Collaboration
  • Partner with teams on governance and compliance reviews stemming from internal and external audits.
  • Review and participate in the annual review of established IT policies.
  • Oversee contract review and management processes.
  • Manage charge-back mechanisms for horizontal technologies.
  • Develop strategies for FOREX management of IT-related costs.
  • Financial Oversight & Reporting
  • Lead the coordination and submission of the annual Group IT budget, with ongoing expense reviews.
  • Conduct a consolidated software cost analysis across the group.
  • Establish charge-back schedules, usage reports, and forecasts for enterprise-managed software technologies.
  • Maintain monthly financial reports detailing technology cost consumption and IT audit findings.
  • Thought Leadership & Enablement
  • Curate and distribute reference materials on license governance and review.
  • Engage in external vendor events sponsored by Microsoft, SoftwareOne and other vendors and sharing insights with Group IT for possible technological opportunities.
  • Deliver strategic insights on AI adoption and digital transformation initiatives.
  • Coordinate vendor-led knowledge-sharing sessions for ANSA McAL’s IT stakeholders.

Group IT Business Systems Manager

ANSA McAL Limited
11.2016 - 03.2022
  • Responsible for providing information technology vision and leadership in the support, development and implementation of information technology software systems.
  • IT Governance & Systems Management
  • Provide strategic IT governance to ensure system deployments adhere to corporate policies and standards, collaborating with internal audit and legal teams to assess risk and mitigation strategies.
  • Manage key vendor and consultant partnerships, including Microsoft and Adobe, optimizing technology utilization through training and evaluation sessions to identify potential roadmap opportunities.
  • Oversee contract negotiations, including SLAs, PSAs, and NDAs, securing agreements that align with the organization’s best interests.
  • Conduct pre-initiation evaluations for projects and initiatives, including business case development, RFP processes, vendor selection, executive committee documentation, project planning, and resource allocation.
  • Serve as Technical Lead in a major ERP transformation, migrating from AX2009 (on-premises) to D365FO (Microsoft-managed environments).
  • Business Systems Oversight
  • Provide operational oversight for IT business systems deployed across the organization, directly managing D365FO (utilized by 35+ companies), AX2009 (legacy), and GP (used by two companies).
  • Manage technical and functional support for D365FO, handling Tier-2 escalations and coordination with Microsoft for updates.
  • Indirect oversight of additional enterprise systems, including ERPs, corporate reporting applications, HRIS, and payroll systems.
  • Team Leadership & Performance Management
  • Assess and document Business Systems Analysts’ performance, providing continuous coaching and feedback to enhance team effectiveness.

IT Applications Support Manager

Massy Stores Limited
04.2007 - 02.2015
  • Led the IT Applications Support Team in managing daily operations, helpdesk support, project management, and on-call services across 20 store locations, head office, and warehouse facilities.
  • Oversaw the organization’s core retail and store management system (SMS), database administration, reporting (business intelligence and management reports), and software programming needs.
  • Provided advisory support for Head Office departments, including Digital and Traditional Marketing, Purchasing and Logistics, Accounting, Central Operations, Human Resources, Customer Service, and Facilities Management.
  • Actively contributed to various business process improvement committees focused on innovation and operational strategy, including:
  • Process and Procedure Documentation & Compliance – Conducted regional research and analysis to identify gaps and improvement areas.
  • Inventory Management & Control – Developed and implemented IT-driven stock control procedures across multiple locations.
  • Warehouse Management – Enhanced logistics and centralized operations for efficiency, including in-house supply processing.
  • Customer Service Management Systems & Loyalty Programs – Served as the IT liaison, supporting business and marketing strategies for loyalty programs.
  • Massy Rebranding Initiative (2014) – Played a key technical and data role in transitioning the loyalty program from Smart Shopper to Massy Card.
  • Technological Innovations & Enhancements
  • Led technological advancements in store operations, including:
  • Mobile Shelf Labelling Systems
  • Direct Cell-Top Up Integration
  • Line Busting Implementation
  • Advertising Module Deployment
  • E-commerce System Integration

IT Manager (Interim)

Trinidad Systems Limited
01.2007 - 04.2007
  • The dual role encompassed diverse responsibilities, including providing implementer and technical support to clients, conducting internal system administration, and engaging in product marketing and development.

Software Support Engineer

Trinidad Systems Limited
10.2006 - 04.2007
  • The dual role encompassed diverse responsibilities, including providing implementer and technical support to clients, conducting internal system administration, and engaging in product marketing and development.

IT Manager

Thomas Peake & Company Limited
02.2002 - 09.2006
  • Responsible for the Management Information Systems Department that managed the deployed technologies within the group, business analytics, project management for new technologies, IT governance and compliance, and centralized data processing activities for the group. Key win at Thomas Peake and Company Limited us the successful deployment of new ERP solution within 16 days.

Information Systems Manager

Family Planning Association of Trinidad and Tobago
08.1998 - 10.2000
  • Responsible for the Management Information Systems Department that managed deployed and new technologies for the NGO, operational and strategic planning, and was signatory for all documents, including payments. This job offered an introduction to developing performance management strategy for an organization.

IT Support/Mechanical Completion Assistant

HYDRO Agri Trinidad Limited (YARA Trinidad)
11.1997 - 07.1998
  • Responsible for the Management Information Systems Department that managed deployed and new technologies for the NGO, operational and strategic planning, and was signatory for all documents, including payments. This job offered an introduction to developing performance management strategy for an organization.

IT Support/Mechanical Completion Assistant

Self-employed Consultant
07.1997 - 11.1997
  • Responsible for the Management Information Systems Department that managed deployed and new technologies for the NGO, operational and strategic planning, and was signatory for all documents, including payments. This job offered an introduction to developing performance management strategy for an organization.

IT Professional / Training Coordinator

PRO Advanced Consultancy & Technology Limited
09.1996 - 06.1997
  • The role encompassed diverse responsibilities, including providing technical support to clients, managing and marketing training programs, conducting internal system administration, and engaging in product marketing and development.

Manager – IS Department (Promoted)

Peake Industries Limited
01.1994 - 08.1996
  • Held various job roles and responsibilities in the Information Systems Department, detailing positions such as Manager, Project Manager and System Administrator, with commencement of employment in the Finance Department as a Senior Costing Clerk. Key duties include managing the IS Department, implementing new accounting software, performing hardware and software evaluations, troubleshooting systems, providing training, and conducting cost analysis and reporting.

Education

Certificate - Certified in The Governance of Enterprise IT

ISACA
02-2025

Executive Masters of Business Administration -

University of West Indies (Arthur Lok Jack GSB)

ACCA Affiliate - Management Accounting

ACCA

3 A’Levels, 1 AO’Level, 8 O’Levels - undefined

Holy Faith Convent

Skills

  • IT Governance & Strategic Leadership – Trusted advisor on key committees, including IT Governance, Risk & Compliance, Strategic Business Planning, and Business Continuity Planning, ensuring alignment of IT strategies with business objectives
  • Advanced Technology Solutions – Spearheaded enterprise-wide technology evaluations, leading complex RFP processes to select, procure, and deploy innovative systems tailored to business needs Extensive experience with Microsoft Dynamics 365 and other enterprise platforms
  • End-to-End Project Management – Successfully managed critical technology upgrades, implementations, and post-deployment support, ensuring seamless integration, governance, and optimization
  • IT Compliance & Policy Excellence – Designed and enforced comprehensive IT governance frameworks, maintaining compliance while driving operational improvements and risk mitigation
  • Customer-Centric Engagement – Revamped and managed loyalty programs to enhance customer satisfaction and retention, leveraging analytics for data-driven marketing and engagement strategies
  • Data-Driven Business Intelligence – Developed impactful reporting solutions to optimize inventory management, targeted marketing, and operational efficiency
  • Vendor & Partnership Management – Led key technology partnerships, negotiating and managing enterprise-level agreements with leading providers like Microsoft and Adobe, reducing dependency through the establishment of a center of excellence

References

  • Ian C., Galt, Group Chief Information Officer, (868) 355-2129, ANSA McAL Limited
  • Martin, Farinha, Executive, Information Technology, (868)310-1500, TATIL & TATIL Life
  • David, Affonso, Group Senior Vice President and Executive Chairman of Distribution & Logistics Line of Business, (868) 683-8824 (M), MASSY Holdings Limited
  • Hetty, Sarjeant, Retired, (868) 740-4259 (M), Diego Martin

Timeline

Group IT Business Solutions Manager

ANSA McAL Limited
04.2022 - Current

Group IT Business Systems Manager

ANSA McAL Limited
11.2016 - 03.2022

IT Applications Support Manager

Massy Stores Limited
04.2007 - 02.2015

IT Manager (Interim)

Trinidad Systems Limited
01.2007 - 04.2007

Software Support Engineer

Trinidad Systems Limited
10.2006 - 04.2007

IT Manager

Thomas Peake & Company Limited
02.2002 - 09.2006

Information Systems Manager

Family Planning Association of Trinidad and Tobago
08.1998 - 10.2000

IT Support/Mechanical Completion Assistant

HYDRO Agri Trinidad Limited (YARA Trinidad)
11.1997 - 07.1998

IT Support/Mechanical Completion Assistant

Self-employed Consultant
07.1997 - 11.1997

IT Professional / Training Coordinator

PRO Advanced Consultancy & Technology Limited
09.1996 - 06.1997

Manager – IS Department (Promoted)

Peake Industries Limited
01.1994 - 08.1996

ACCA Affiliate - Management Accounting

ACCA

3 A’Levels, 1 AO’Level, 8 O’Levels - undefined

Holy Faith Convent

Certificate - Certified in The Governance of Enterprise IT

ISACA

Executive Masters of Business Administration -

University of West Indies (Arthur Lok Jack GSB)

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Yeurupa Raghoo