Yolan Nicole Jobe

• Banking, Financial Services & Insurance Industry
• Administration
• Invoicing & Accounts Receivables
• Filing FIUTT reports
• Filing TTSEC reports
• Compliance Policy & Procedures Manual Preparation and Editing
• Assisting with Gap Analysis
• Research & Material for Training and Presentations
• Draft Risk Assessment Reports
• Assist with AML Audits
• Compliance Officers support & assistance
• Collaborate with managers in preparing budgets and monitoring expenses
• Assist FI's, Listed Business with meeting their AML/CFT Obligations
• Supervising Authority liaison & correspondence

Hand Arnold Credit Union Cooperative Society Limited

Member Services/Marketing Officer

Banking & Financial Services

• Implementation of marketing strategies.
• Supervise the department's operations.
• Organize and attend marketing activities or events to raise brand awareness.
• Plan & Execute advertising and promotional campaigns for products or services on a variety of media (social, print etc.)
• Liaise with stakeholders and vendors to promote success of activities and enhance the company's presence
• See all ventures through to completion and evaluate their success using various metrics
• Prepare content for the publication of marketing material and oversee distribution
• Conduct market research to identify opportunities for promotion and growth.
• Collaborate with managers in preparing budgets and monitoring expenses.
• Increased brand awareness by implementing targeted marketing campaigns and strategies.
• Optimized website content for search engines, enhancing visibility and organic traffic.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Responded to customer inquiries promptly and professionally to increase customer satisfaction.
• Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.

• Inventory Management – Movement and Transfer of Stock, Monthly Stock Checks and Stock Report
• Retail Management – Support System for Five Internationally Licensed Retail Stores
• Human Resource Management – Payroll, Attendance and Leave Procedures, Disciplinary Measures, Resolving Employee Conflicts, Recruitment, Training, Evaluation and Appraisal

• Collections, Debt Recovery and Prevention Official
• Support System for Sales Representatives – Prepared Promotional Material, Presentation Packages and PowerPoint Projects for Sales Presentations
• Market Products and Services

• Ensure all Telemarketing Representatives adhere to International Law, Restrictions and Policies on Sales Calls
• Monitoring and Evaluating Telemarketing Representatives
• Sales Reports and Assistance to Supervisor ensuring all operations are fulfilled

• Human Resource – Payroll, Roster and Leave
• Event Coordination
• Stock Management