Zainab Salaamah
Scarborough
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Answernet
08.2021 - Current
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Identified opportunities to upsell additional products or services when appropriate.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Developed effective working relationships with team members across multiple departments.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained detailed records of customer interactions and transactions for future reference.
- Attended regular training sessions on updates and changes within the industry or organization.
- Processed orders, forms, applications, and requests accurately and efficiently.
Teacher
Girls Collage
Education
High School Diploma - Business
Private
Toronto05.2026
High School Diploma -
Amaanah Academy
Ontario Bachelor - Humanities
Amaanah Academy
OntarioMaster Of Applied Science - Language Interpretation And Translation
Upper Level
Skills
Conflict resolution
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Inbound phone calls
Conflict resolution
Languages
English
First Language
Education and Training
Fully trained in:
Inbound/Outbound calls
Updating customer details/ payment information
Escalating calls/ handling customer complaints
Customer enrollment
Telephone professionalism
Slack / Teams/ Mattermost
Five9 and other dialers
Timeline
Call Center Representative
Answernet
08.2021 - Current
Teacher
Girls Collage
Bachelor - Humanities
Amaanah Academy
Master Of Applied Science - Language Interpretation And Translation
Upper Level
High School Diploma - Business
Private
High School Diploma -
Amaanah Academy