Zari-Ann Jaggernauth
Sangre Grande
Summary
Dedicated individual committed to delivering high-quality work with a strong work ethic and motivation. Two years of experience at family business have honed valuable skills and provided insightful lessons. Eager to expand career path and educational horizon by continuously seeking new knowledge and skills. Proficient in conducting thorough research, analyzing data, utilizing statistical software, and effectively communicating research findings with precision and clarity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Secretary
IAN’S RADIATOR & GAS TANK WORKS
01.2020 - 04.2023
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Handled cash transactions and maintained sales and payments records accurately.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Maintained inventory of business supplies and placed orders.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Research Assistant
UWI-HEU, Centre for Health Economics
04.2023 - 05.2025
- Participated actively in regular meetings with fellow researchers to discuss projects and tasks.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted thorough literature reviews to support research findings and recommendations.
- Contributed to the completion of multiple research projects, managing time effectively to meet deadlines.
- Compiled data into reports and disseminated to supervisor for review.
- Documented and summarized discussions from multiple organizational meetings and workshops.
- Produced clear, structured reports of meeting minutes and workshop contents ensuring accurate transcription of key insights and action points for internal and external use.
- Successfully trained in Health Accounts methodology, enhancing skills in health expenditure tracking and analysis.
- Gained proficiency in using the HARPT tool to collect, assess, and report health financing data.
- Applied learned techniques to produce accurate Health Accounts reports, supporting policy and funding decisions.
Education
Bachelor of Science - Economics, Minor in Marketing
University of The West Indies
Saint Augustine, Trinidad And Tobago08-2019
Certificate - Business Management and Technology
University of The West Indies Open Campus
Saint Augustine, Trinidad And Tobago08-2016
Secondary Education Certification -
ASJA Girls’ College
Tunapuna, Trinidad And Tobago06-2014
Skills
- Effective time management
- Clear and concise communication skills
- Professional phone etiquette
- Document management and reporting
- Skilled in Microsoft Office applications
- Knowledgeable in PSPP data analysis software, Gretl and Eviews Student Lite
- Experienced with online tools and platforms
- Detail-oriented and adaptable
- Relationship building skills, easy to work with
- Exceptional patience in customer interactions
- Research and analysis
- Data analysis
- Literature reviews
- Research reporting
- Proficient in Health Accounts reporting and HARPT tool usage
- Rapporteuring & Meeting Documentation – Skilled in summarizing discussions and compiling official reports
- Minute Taking – Proficient in capturing and structuring meeting minutes with clarity and accuracy
- Report Writing – Experienced in drafting concise, well-structured summaries for stakeholders
- Attention to Detail – Ensuring precision and completeness in all documentation
Certification
- The Caribbean Certificate of Secondary Level Competence (2014)
- The Caribbean Examination Council Certificate of Business Studies (2014)
- Certificate of Graduate Recognition, ASJA Girls’ College, Tunapuna (2014)
- Certificate of Attendance for attending and successfully completing a full time course study and training in Business Management and Technology, UWI Open Campus (2014-2016)
- Certificate of Participation, Margarita Trip, ASJA Girls’ College, Tunapuna (2013)
- Certificate of Participation, Money Talks Seminar, University of the West Indies (2017)
- Certificate of Participation, Active member of the Economics Society of the University of the West Indies (2017-2019)
References
Anna, Bandoo, Game Warden I, Forestry Division, forrester2009@yahoo.com, 1 (868) 371- 8139, Ministry of Agriculture, Land and Fisheries
Timeline
Research Assistant
UWI-HEU, Centre for Health Economics
04.2023 - 05.2025
Secretary
IAN’S RADIATOR & GAS TANK WORKS
01.2020 - 04.2023
Bachelor of Science - Economics, Minor in Marketing
University of The West Indies
Certificate - Business Management and Technology
University of The West Indies Open Campus
Secondary Education Certification -
ASJA Girls’ College
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