Volunteering
ZILLDA MARTINEAU
Executive Assistant
Arouca,CHA
Summary
Driven and resourceful, administrative professional with 5+ years of experience assisting with the work of high-achieving executives. Track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Executive Assistant
- St.Kitts &Nevis), Charles and Associates Law Firm
- Management of two (2) email portfolios Management of two (2) litigation portfolios Calendar Management of two (2) portfolios
- Scheduling court hearings, committee meetings, Board meetings and/or client meetings
- E-filing documents on the online court portal
- Preparation of and issuance of correspondence, corporate minutes, reports and Newsletters to meet compliance requirements
- Drafting, preparation, and issuance of legal documents Transcribing, proofreading, and/or vetting legal documents Monitoring compliance in accordance with
- Compliance schedule.
Executive Assistant to Executive
Black Class Action Secretariat
, Ontario
07.2022 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant
Trinidad
08.2017 - 03.2021
- And Tobago
- Preparing of Board Notes, Meeting Minutes, Letters, Memorandum
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports
- Directed customer communication to appropriate department personnel
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Arranged travel and hotel accommodations for international and domestic business meetings and trips
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Office Administrator
Tobago Housing Resorts Limited
Trinidad
12.2020 - 02.2021
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices, and expense reimbursements
- Replenished office supplies, placing new orders for restocking to maintain inventory
- Processed financial documents, contracts, expense reports, and invoices
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks
- Maintained accurate and updated websites and printed materials Collected monthly assessments, rental fees, deposits, and payments
- Inspected properties regularly to identify deficiencies and schedule repairs
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Conducted apartment tours for potential tenants and answered questions about the property.
Cashier(Intern)
09.2016 - 04.2017
- Customs and Excise | Port Of Spain, Tobago Data entry, Filing, Checking of Containers, Stocks Management, work directly with
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity Operated cash register, collected payments and provided accurate change
- Processed sales transactions to prevent long customer wait times
- Lawfully cleared merchandise through customs per client and government requirements
- Tracked shipments and communicated with carriers to confirm arrival time and release Coordinated logistics for pickup and delivery of freight and containers to customers
- Filed and documented all incoming shipments in software with careful attention to detail and accuracy
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels
- Verified rejected cargo and advised on steps to take for avoiding repeat denial.
Call Center Agent-Night Shift
Prism Services Limited, Trinidad and Tobago
07.2014 - 12.2016
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Handled travel arrangements for groups, couples, executives and special needs clients
- Accepted and applied payments to process ticket transactions, made change and offered receipts Secured customer tickets using computer-based software ticketing system
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Managed high-volume of inbound and outbound customer calls
- Assessed customer account information to determine current issues and potential solutions.
Accounting Assistant-Intern
The Legal
07.2016 - 09.2016
- Aid & Advisory
- Maintained clean and organized files by keeping accounts payable records up-to-date
- Communicated with suppliers to reconcile invoice payments
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
- Used accounting software to prepare weekly and monthly financial reports
- Monitored status of accounts receivable and payable to facilitate prompt processing.
Clerical Worker
Ministry of Finance
10.2014 - 05.2016
- Intelligence Unit, OJT)
- Greeted visitors or callers daily to handle questions or direct to appropriate staff Documented and routed business correspondence to manage office paperwork Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Dispersed incoming mail to correct recipients throughout office.
Data Entry Clerk
Tobago
10.2012 - 10.2014
- House of Assembly(Infrastructure) ,Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Identified and corrected data entry errors to prevent duplication across systems Reviewed and updated account information in company computer system Adhered to strict data confidentiality policies to prevent information leakage
- Supported management by processing invoices and documents with consistent on-time delivery
- Managed and responded to correspondence and inquiries from customers and vendors
- Matched purchase orders with invoices and recorded necessary information
- Maintained records by creating monthly reports, closing terminated records and performing chart audits
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information
- Verified and logged deadlines in response to daily inquiries and requests Reconciled bank and credit card accounts monthly
Receptionist/Hotel Night Auditor
Blue Haven Hotel
07.2010 - 08.2011
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews Assisted hotel guests with check in and out procedures courteously
- Audited and balanced cash and credit transactions daily and reset register for next day's operations Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service
- Documented wake-up requests and set up automatic calls in system Completed nightly updates to hotel rates and individual room charges
- Ran end-of-day computer functions and closed out reports, submitting details to Supervisor for review
- Checked auditing discrepancies by reconciling cash drop and credit card transactions Maintained cleanliness of bathrooms, lobby and front desk.
Education
Bachelor of Science - Sociology, Human Resource Management
University of The West Indies
St. Augustine, Trinidad And Tobago 09.2017 - Current
Associate of Science - Business Management
SITAL College
Certificate - Project Management
UCI Division of Continuing Education
Online 07.2020 - 12.2020
UDEMY - Business Writing
University of Colorado
Online 05.2020 - 09.2020
High School Diploma - undefined
Speyside High School
High School Diploma - Sociology Economics
Goodwood High School
Skills
undefined
Affiliations
- Jaycees
- Society of Human Resource Management
- Global Youth Community UNESCO
- Caribbean Youth Council
- Trinidad Youth Council
- University of West Indies- St. Augustine Guild
Certification
Project Management
Interests
Law Advocate
Human Rights
Youth Development
Timeline
Executive Assistant to Executive
Black Class Action Secretariat
07.2022 - 01.2023
Office Administrator
Tobago Housing Resorts Limited
12.2020 - 02.2021
Certificate - Project Management
UCI Division of Continuing Education
07.2020 - 12.2020
UDEMY - Business Writing
University of Colorado
05.2020 - 09.2020
Bachelor of Science - Sociology, Human Resource Management
University of The West Indies
09.2017 - Current
Administrative Assistant
Trinidad
08.2017 - 03.2021
Cashier(Intern)
09.2016 - 04.2017
Accounting Assistant-Intern
The Legal
07.2016 - 09.2016
Clerical Worker
Ministry of Finance
10.2014 - 05.2016
Call Center Agent-Night Shift
Prism Services Limited, Trinidad and Tobago
07.2014 - 12.2016
Data Entry Clerk
Tobago
10.2012 - 10.2014
Receptionist/Hotel Night Auditor
Blue Haven Hotel
07.2010 - 08.2011
Executive Assistant
Associate of Science - Business Management
SITAL College
High School Diploma - undefined
Speyside High School
High School Diploma - Sociology Economics
Goodwood High School
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