Zola Hernandez
Summary
Talented professional with several years of experience and expertise in underwriting. Strong statistical analysis, quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss.
Overview
12
12
years of professional experience
Work History
Agency Underwriter
General Accident Insurance Company (T&T) Limited
09.2023 - Current
- Monitor daily agency production(Targets and Quotas)and monthly budget
- Responds to customerqueries and complaints, which has been escalated from the agencies
- Monitor achievementof goalsand tat=rget of each agency
- Ensure adheranceto the company's policies,rules and regulations , as per Agency contract
- Update all agents renewal listings
- Recommend upgradesto, elimination or future development of, or introduction of new products and services based on the feedback receieved from the agencies
- Ensure quality service and underwriting standards are maintained
- Ensure complaiance is met with regulators and with internal business requirement such as standard operating procedures
- Review and prepare renewals for sales men and agents
- Ensure files are updates
- Assist team lead with training agency staff
- Assist with branch operation daily sales ect, when the need arises
Underwriter
General Accident Insurance Company (T&T) Limited
11.2012 - 09.2023
- Provide quote and collect premium
- Maintainand renew polcies
- Issue polcies and mail out renewal notices
- Market products to currents and prospective customers
- Call renewal listing.
- guide customers through claims process
- Prepare monthly branch performance updates
- Prepare daily register sheets for accounts department
Education
Diploma In Insurance
Chartered Insurance Institute
Some College (No Degree) - Level 3 Certificate in Insurance - Cert Cii
Chartered Insurance Institute -October 2022
Supervisory Management Level 1
University of The West Indies Open Campus
Academic Year 2020\2021Supervisory Management Level 2
University of West Indies Open Campus
Academic Year 2020\2021State Licensing General Insurance 68%-Salesman
Trinidad And Tobago Insurance Institute 2020
References
References available upon request.
Timeline
Agency Underwriter
General Accident Insurance Company (T&T) Limited
09.2023 - Current
Underwriter
General Accident Insurance Company (T&T) Limited
11.2012 - 09.2023
Diploma In Insurance
Chartered Insurance Institute
Some College (No Degree) - Level 3 Certificate in Insurance - Cert Cii
Chartered Insurance Institute -October 2022
Supervisory Management Level 1
University of The West Indies Open Campus
Supervisory Management Level 2
University of West Indies Open Campus
State Licensing General Insurance 68%-Salesman
Trinidad And Tobago Insurance Institute 2020
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