Zuriel James
Arima
Summary
Dynamic Technical Support Engineer with a proven track record at Joseph Rivers, excelling in technical troubleshooting and problem-solving. Enhanced team efficiency by documenting support processes and collaborating with cross-functional teams to resolve recurring issues. Strong leadership and application support skills drive successful outcomes in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Technical Support Engineer
Joseph Rivers
09.2022 - 08.2023
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Assisted in troubleshooting connectivity problems across various devices.
- Documented support processes and user guides to enhance team efficiency and knowledge sharing.
- Collaborated with cross-functional teams to identify recurring technical issues and propose solutions.
Education
High School Diploma -
Malabar Secondary School
Arima, Trinidad And Tobago09-2024
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Leadership
- Effective team collaboration
Timeline
Technical Support Engineer
Joseph Rivers
09.2022 - 08.2023
High School Diploma -
Malabar Secondary School