Joella Richardson-Gittens
Maloney Gardens, D'Abadie,
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome.
I work great alone or with others, I am dependable and pays attention to detail. I am conscientious, hardworking and excels at multitasking in fast-paced environments. I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Quality Analyst
Guardian Group
Westmoorings
04.2015 - Current
- Performed quality assurance to assess data and validate results
- Participated in regular meetings with management to assess and address issues and identify and implement improvements
- Checked payroll, assisted with vendor payments and other accounting disbursements for accuracy and compliance.
- Completed budgetary data consistent with department goals and objectives.
- Assisted in training of staff members
- Complete weekly and month-end reports as requested by management
- Kept office staff records organized and department suppled stocked for optimal team performance
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
- Recommended improvements to systems and procedures for increased productivity.
- Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Set and achieved product quality objectives while meeting product specifications.
- Developed process improvements to enhance overall data quality.
- Answered multi-line telephone system
New Business Case Officer
Guardian Group
Westmoorings
12.2009 - 04.2015
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
- Processed New Business Data submitted by branches for accuracy
- Maintained accurate records and documented client data in company databases.
Typist
Guardian Group
Westmoorings
10.2002 - 11.2009
- Reviewed files and other documents to obtain information to respond to requests.
- Verified proper font size, alignment and styles on various forms of documents.
- Completion of Bankers' Orders
- Clerical processing for Underwriters
- Submitting documents to Reinsures
- Typed finished documents from rough drafts and dictation.
- Revised documents to improve information accuracy, diction and formatting.
- Transcribed notes and compiled into reports for submission to supervisor.
- Completion of substandard data for other insurance companies.
Data Entry Operator
Nealco Data Link
Morvant
05.2000 - 10.2002
- Identified, corrected and reported data entry errors.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compiled data from source documents prior to data entry.
- Proofread and edited documents to correct errors.
- Deciphered sloppy handwriting, garbled recordings and faded text to transform into digital data.
- Adjusted settings for format, page layout and line spacing.
- Analyzed and processed current data records to provide detailed reports.
- Exceeded quality goals to support team productivity.
- Created reports and audited charts to maintain concise records.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
Sales Representative
Penta Paints Limited
Guanapo
10.1999 - 12.1999
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Data Entry Clerk/Customer Service Representative
National Housing Authority
Port-of-Spain
05.1999 - 09.1999
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Verified outdated data and implemented necessary changes to records.
- Addressed data problems, troubleshooting solutions to minimize interruptions.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Followed data program techniques and procedures to maintain data entry requirements.
- Reviewed, corrected or deleted data, verifying customer and account information.
Clerical Assistant
Ministry of Legal Affairs
Port-of-Spain
07.1998 - 10.1998
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated company records and resources to assist team members with special projects.
Education
Caribbean Examination Council (CXC) - Business
Zenith Education Institute
TunapunaSome College (No Degree) - Insurance And Risk Management
LOMA - Life Office Management Association
Westmoorings, Trinidad And TobagoSkills
- Testing Documentation
- Statistical Analysis
- Staff Training
- Data Capture and Analysis
- Quality Control Data Compilation
- Solution Development and Optimization
- Correction Action Planning
- Structured Query Language Mastery (Databases)
- Mastery of QA Methodologies
- Verbal and Writing Communication
- Multiple Priorities Management
Certification
- Level 1 Certificate of Completion (Loma 280 & 290)
References
Available on Request
Timeline
Quality Analyst
Guardian Group
04.2015 - Current
New Business Case Officer
Guardian Group
12.2009 - 04.2015
Typist
Guardian Group
10.2002 - 11.2009
Data Entry Operator
Nealco Data Link
05.2000 - 10.2002
Sales Representative
Penta Paints Limited
10.1999 - 12.1999
Data Entry Clerk/Customer Service Representative
National Housing Authority
05.1999 - 09.1999
Clerical Assistant
Ministry of Legal Affairs
07.1998 - 10.1998
Caribbean Examination Council (CXC) - Business
Zenith Education Institute
Some College (No Degree) - Insurance And Risk Management
LOMA - Life Office Management Association
- Level 1 Certificate of Completion (Loma 280 & 290)
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