Angelo Guelmo

• Crafted detailed project schedules, aligning teams with anticipated milestones and completion dates to foster collaboration.
• Dissected operational frameworks and market shifts to spotlight improvement zones, seizing growth opportunities amidst trends by 50%. Improved confidentiality access and retrieval times.
• Engineered robust Standard Operating Procedures, establishing clear guidelines for seamless integration of new systems and software.
• Optimized Operations, reducing time-to-market by 18% & improved cross-functional collaboration.

• Assessed business requirements to create focused solutions.
• Authored best practices documentation for use in new personnel onboarding processes.
• Completed troubleshooting and diagnostics on company resources.
• Creation of an ICT Employers Receipt Database for San Fernando Service Centre (SRO).
• Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
• Worked in Customer Service Roles in Service Centre, informed the public of NIBTT Benefits such as Claims & Processing Procedures, Insured Registrations to receive (NIS #)& issuing of Compliance Certificates for Tendering.

• Grew Business Profit Margins by 60% over seven years in key areas of development.
• Led a team of 15 persons in Building Construction & Maintenance, improving employee engagement scores by 30% & Customer satisfaction by 80%.
• Negotiated pricing & reimbursement agreements with government tenders, private business & home owners, preserving 75% of customer retention.
• Streamlined procedures by resolving process discrepancies, balancing multiple client calendars with precision & transformed office workflows orchestrating automation.

• Maintained up-to-date knowledge of product & service changes.
• Opened Business, Personal accounts & Fix Deposits.
• Responded to customer requests, offering excellent support & tailored recommendations to address needs.
• Wire Transfers: USD, TTD, CAD, EURO & Backup Support for Teller functions.

• Applied Data Validation procedures to support & enforce data integrity.
• Compiled information & input into Computerized Database.
• Improved efficiency withing the company by 75% using a new digital system with specific categorization parameters within large data sets.
• Processed Inter-Island KYC Data to improve database functions by 50% using Team Builder Strategies - Sort, Store & Update Confidential Data to protect Data Integrity.

Two (2) Year Training Programme Completed.

1st worked @ Board of Inland Revenue Office (BIR)

2nd worked @ Elections & Boundaries Commission (EBC)

3rd worked @ Couva District Health Facility Pharmacy Division

• Sorted & Organized files, Spreadsheets & Reports.
• Analyzed problems & worked with teams to develop solutions.
• Participated in workshops & presentations related to projects to gain knowledge.
• Explored new technologies & approaches to streamline processes in dispensing of Pharmaceutical Drugs.