Summary
Overview
Work History
Education
Skills
Timeline
Generic

CANDICE MC LEOD

SAN FERNANDO

Summary

highly skilled professional with over 15 years of progressive experience in the financial sector, complimented by a new qualification in the culinary arts. proven ability to excel in customer - facing rolls, lead teams, and manage complex operations. a detailed oriented and dedicated individual seeking to leverage a diverse skill set to contribute to a challenging new role.

Overview

23
23
years of professional experience

Work History

Customer Service Representative / Teller

First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
01.2005 - 07.2023
  • Supervised operations and coordinated activities of staff in absence of management.
  • Executed cash receipt and disbursement, ensuring accurate financial transactions.
  • Managed servicing and replenishment of ATM machines to maintain optimal functionality.
  • Balanced cash for ATMs and tellers, ensuring accuracy and compliance with standards.
  • Delivered exceptional customer service, resolving inquiries efficiently.

Supervisor (acting), Grade 5

First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
02.2019 - 02.2019
  • Streamlined teller operations to maintain accuracy and efficiency standards.
  • Oversaw staff training to enhance operational workflows and performance.
  • Implemented best practices for operational procedures to improve service delivery.
  • Oversaw treasury functions to support daily financial operations.

Head Teller (acting - intermittently), Grade 4

First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
06.2010 - 08.2014
  • Balanced daily transactions while managing cash vault operations.
  • Provided training and supervision to teller staff to enhance performance.
  • Ensured compliance with bank policies and procedures to mitigate risks.

Customer Service Representative- Loans, Grade 3

First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
08.2004 - 01.2005
  • Transitioned from temporary to permanent employment
  • Specialized in loan-related customer service and operations

Temporary Customer Service Representative

First Citizens Bank Limited, 9 Queen’s Park East,
Siparia, Trinidad and Tobago
01.2004 - 08.2004
  • Assisted as relief customer service representative in loans, providing essential support.
  • Typed offer letters to facilitate loan processing.
  • Prepared manager's cheques to ensure timely transactions.
  • Posted non-cash transactions accurately and efficiently.
  • Welcomed customers at front desk, creating a positive first impression.
  • Answered incoming calls to address customer inquiries promptly.

Peak Time Trainee

First Citizens Bank Limited, 9 Queen’s Park East,
Siparia, Trinidad and Tobago
11.2003 - 12.2003
  • Completed apprenticeship at Siparia Branch, adhering to bank policies and procedures.

Accounts Clerk

CC customs Brokerage (in receivership)
Couva, Trinidad and Tobago
02.2002 - 05.2003
  • Processed banking transactions with precision and attention to detail.
  • Generated accurate cash flow statements to support financial analysis.

Procurement Officer

Raghunathsingh & Company Limited
Fyzabad, Trinidad and Tobago
07.2000 - 09.2001
  • Negotiated optimal pricing with suppliers to maximize cost savings.
  • Ordered materials and ensured timely payment processing to suppliers.
  • Coordinated material collection and delivery to job sites, monitoring progress closely.

Education

Certificate - Commercial Grade Food Preparartion (CVQ)

National Training Agency
San Fernando
05-2014

High School Diploma -

IERE HIGH SCHOOL
SIPARIA
07-2000

Cake Baking And Decorating (level 2)

National Training Agency
San Fernando

ACCA

School of Practical Accounting
Padmore Street San Fernando

COMPUTER LITERACY

PERSONALIZED COMPUTER SERVICES LTD.
CIPERO STREET SAN FERNANDO

Skills

  • Loan processing and compliance
  • Customer relationship management
  • Transaction accuracy and risk mitigation
  • Operational workflow optimization

Timeline

Supervisor (acting), Grade 5

First Citizens Bank Limited, 9 Queen’s Park East,
02.2019 - 02.2019

Head Teller (acting - intermittently), Grade 4

First Citizens Bank Limited, 9 Queen’s Park East,
06.2010 - 08.2014

Customer Service Representative / Teller

First Citizens Bank Limited, 9 Queen’s Park East,
01.2005 - 07.2023

Customer Service Representative- Loans, Grade 3

First Citizens Bank Limited, 9 Queen’s Park East,
08.2004 - 01.2005

Temporary Customer Service Representative

First Citizens Bank Limited, 9 Queen’s Park East,
01.2004 - 08.2004

Peak Time Trainee

First Citizens Bank Limited, 9 Queen’s Park East,
11.2003 - 12.2003

Accounts Clerk

CC customs Brokerage (in receivership)
02.2002 - 05.2003

Procurement Officer

Raghunathsingh & Company Limited
07.2000 - 09.2001

Certificate - Commercial Grade Food Preparartion (CVQ)

National Training Agency

High School Diploma -

IERE HIGH SCHOOL

Cake Baking And Decorating (level 2)

National Training Agency

ACCA

School of Practical Accounting

COMPUTER LITERACY

PERSONALIZED COMPUTER SERVICES LTD.

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