CANDICE MC LEOD
SAN FERNANDO
Summary
highly skilled professional with over 15 years of progressive experience in the financial sector, complimented by a new qualification in the culinary arts. proven ability to excel in customer - facing rolls, lead teams, and manage complex operations. a detailed oriented and dedicated individual seeking to leverage a diverse skill set to contribute to a challenging new role.
Overview
23
23
years of professional experience
Work History
Customer Service Representative / Teller
First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
01.2005 - 07.2023
- Supervised operations and coordinated activities of staff in absence of management.
- Executed cash receipt and disbursement, ensuring accurate financial transactions.
- Managed servicing and replenishment of ATM machines to maintain optimal functionality.
- Balanced cash for ATMs and tellers, ensuring accuracy and compliance with standards.
- Delivered exceptional customer service, resolving inquiries efficiently.
Supervisor (acting), Grade 5
First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
02.2019 - 02.2019
- Streamlined teller operations to maintain accuracy and efficiency standards.
- Oversaw staff training to enhance operational workflows and performance.
- Implemented best practices for operational procedures to improve service delivery.
- Oversaw treasury functions to support daily financial operations.
Head Teller (acting - intermittently), Grade 4
First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
06.2010 - 08.2014
- Balanced daily transactions while managing cash vault operations.
- Provided training and supervision to teller staff to enhance performance.
- Ensured compliance with bank policies and procedures to mitigate risks.
Customer Service Representative- Loans, Grade 3
First Citizens Bank Limited, 9 Queen’s Park East,
San Fernando, Trinidad and Tobago
08.2004 - 01.2005
- Transitioned from temporary to permanent employment
- Specialized in loan-related customer service and operations
Temporary Customer Service Representative
First Citizens Bank Limited, 9 Queen’s Park East,
Siparia, Trinidad and Tobago
01.2004 - 08.2004
- Assisted as relief customer service representative in loans, providing essential support.
- Typed offer letters to facilitate loan processing.
- Prepared manager's cheques to ensure timely transactions.
- Posted non-cash transactions accurately and efficiently.
- Welcomed customers at front desk, creating a positive first impression.
- Answered incoming calls to address customer inquiries promptly.
Peak Time Trainee
First Citizens Bank Limited, 9 Queen’s Park East,
Siparia, Trinidad and Tobago
11.2003 - 12.2003
- Completed apprenticeship at Siparia Branch, adhering to bank policies and procedures.
Accounts Clerk
CC customs Brokerage (in receivership)
Couva, Trinidad and Tobago
02.2002 - 05.2003
- Processed banking transactions with precision and attention to detail.
- Generated accurate cash flow statements to support financial analysis.
Procurement Officer
Raghunathsingh & Company Limited
Fyzabad, Trinidad and Tobago
07.2000 - 09.2001
- Negotiated optimal pricing with suppliers to maximize cost savings.
- Ordered materials and ensured timely payment processing to suppliers.
- Coordinated material collection and delivery to job sites, monitoring progress closely.
Education
Certificate - Commercial Grade Food Preparartion (CVQ)
National Training Agency
San Fernando05-2014
High School Diploma -
IERE HIGH SCHOOL
SIPARIA07-2000
Cake Baking And Decorating (level 2)
National Training Agency
San FernandoACCA
School of Practical Accounting
Padmore Street San FernandoCOMPUTER LITERACY
PERSONALIZED COMPUTER SERVICES LTD.
CIPERO STREET SAN FERNANDOSkills
- Loan processing and compliance
- Customer relationship management
- Transaction accuracy and risk mitigation
- Operational workflow optimization
Timeline
Supervisor (acting), Grade 5
First Citizens Bank Limited, 9 Queen’s Park East,
02.2019 - 02.2019
Head Teller (acting - intermittently), Grade 4
First Citizens Bank Limited, 9 Queen’s Park East,
06.2010 - 08.2014
Customer Service Representative / Teller
First Citizens Bank Limited, 9 Queen’s Park East,
01.2005 - 07.2023
Customer Service Representative- Loans, Grade 3
First Citizens Bank Limited, 9 Queen’s Park East,
08.2004 - 01.2005
Temporary Customer Service Representative
First Citizens Bank Limited, 9 Queen’s Park East,
01.2004 - 08.2004
Peak Time Trainee
First Citizens Bank Limited, 9 Queen’s Park East,
11.2003 - 12.2003
Accounts Clerk
CC customs Brokerage (in receivership)
02.2002 - 05.2003
Procurement Officer
Raghunathsingh & Company Limited
07.2000 - 09.2001
Certificate - Commercial Grade Food Preparartion (CVQ)
National Training Agency
High School Diploma -
IERE HIGH SCHOOL
Cake Baking And Decorating (level 2)
National Training Agency
ACCA
School of Practical Accounting
COMPUTER LITERACY
PERSONALIZED COMPUTER SERVICES LTD.
Similar Profiles
Jason LadleyJason Ladley
Kitchen Runner at Aramark - Citizens Bank ParkKitchen Runner at Aramark - Citizens Bank Park
Candice R. EdwardsCandice R. Edwards
Clerk Typist at First Citizens Bank LimitedClerk Typist at First Citizens Bank Limited
Kevin FelicianKevin Felician
Human Resources Officer (Ag.) at First Citizens Bank LimitedHuman Resources Officer (Ag.) at First Citizens Bank Limited
Edith PerezEdith Perez
Caregiver at Private CaregiverCaregiver at Private Caregiver
Nash Francis ValenciaNash Francis Valencia
Project Manager at MasergyProject Manager at Masergy