CELINE LEZAMA
Barataria
Summary
Dedicated Customer Service Representative with a proven track record of high productivity and efficient task completion. Expertise in communication, problem-solving, and time management enhances operations in dynamic customer service settings. Demonstrates exceptional listening skills, empathy, and patience to effectively address customer needs and foster positive relationships. Career aspirations include leveraging expertise to drive customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Loans Officer
Island Finance Trinidad
09.2021 - 03.2026
- Achieved sales targets through strategic upselling and product knowledge.
- Managed daily communication by routing more than 20 calls.
- Keep detailed client records up-to-date.
- Processed loan requests efficiently using system tools.
- Assisted in the development of new products and services for loan customers.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Set up debt payment plans based on client credit, income and assets.
Clerical Assistant
Ministry of works and Transport
06.2019 - 06.2021
- Conducted comprehensive on-the-job training sessions.
- Organized and categorized employees' confidential information.
- Handled accurate data entry for fortnightly payroll.
- Delivered comprehensive training tailored to job-specific requirements.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Generated reports using database software programs.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Retail Sales Associate
Lobax and Associate Nari's Beauty World
03.2019 - 06.2019
- Oversee inventory control.
- Provided retail services to customers efficiently.
- Handled daily monetary transactions efficiently.
Cashier
PennyWise Cosmetics Limited
10.2018 - 02.2019
- Processed customer transactions efficiently through cash register systems.
- Verified product prices during scanning.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Administrative Assistant Certificate - Business Administration
SITAL Collage
12.2023
Junior Accountant Diploma -
School Of Practical Accoucting
12.2020
CXC general Proficiency - Mathematics II, Principles Of Business II, Social Studies III, English III, Principles Of Accounts II, Office Administration III
Barataria North Secondary School
Barataria06.2016
Skills
- Effective Time Management
- Strategic Sales Insight
- Customer Interaction Skills
- Effective Communication
- Data Analysis Skills
- Detail-Oriented Mindset
- Database management
- Team player
- Cash handling
- Reliable
Awards
- Top Producer (Recognized as a top loan officer exceeding monthly targets)
- Awarded for the Elite Team (for providing more than 3 million in loan sales for the year)
Strengths
- Communications skills
- Analytical skills
- Attention to detail
Technical Skills
- Time management
- Sales acumen
- Customer service
References
- Rayol Kandial, Associate Manager, 774-5575
- Kellie-Ann Atkins, Clerk , 486-6490
Timeline
Loans Officer
Island Finance Trinidad
09.2021 - 03.2026
Clerical Assistant
Ministry of works and Transport
06.2019 - 06.2021
Retail Sales Associate
Lobax and Associate Nari's Beauty World
03.2019 - 06.2019
Cashier
PennyWise Cosmetics Limited
10.2018 - 02.2019
Administrative Assistant Certificate - Business Administration
SITAL Collage
Junior Accountant Diploma -
School Of Practical Accoucting
CXC general Proficiency - Mathematics II, Principles Of Business II, Social Studies III, English III, Principles Of Accounts II, Office Administration III
Barataria North Secondary School