Mary-Anna Boodhram
San Fernando
Summary
Enthusiastic IT professional with a BSc in Computer Science and Management, currently training as an IT Support Professional and pursuing Cisco CCNA certifications. Developing expertise in troubleshooting hardware, software, and network issues, with a strong commitment to delivering effective solutions. Eager to contribute to a progressive IT environment that fosters growth and innovation while positively impacting team performance and customer satisfaction. A passion for continuous learning and adapting to emerging technologies drives a proactive approach to problem-solving and collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT TECHNICIAN (Helpdesk, Projects, Systems Support)
Caribbean Vitreous & Retina Surgery Ltd
08.2022 - Current
- Provided technical support to employees regarding basic hardware, software, and network issues.
- Troubleshot and resolved software issues including Microsoft 365, email clients, and custom applications.
- Assisted in the onboarding of new employees by setting up their IT equipment, accounts and providing training on the usage of healthcare software.
- Created and maintained an incident management log via Excel to document and track support activities and resolutions.
- Created and maintained documentation for IT processes and procedures such as 3CX IP phone system, Compulink Healthcare software, UTime Biometric Reader system and network infrastructure, IT Disaster Response and Mitigation.
MEDICAL RECEPTIONIST / CLINIC AIDE
Caribbean Vitreous & Retina Surgery Ltd
10.2018 - 06.2022
- Greeted and logged in patients arriving at office and clinic.
- Scheduled and confirmed patient diagnostic appointments and medical consultations.
- Scanned and documented new patient information in electronic health records.
- Operated ophthalmic autorefractors, visual field machine, biometry machine, B-scan (ocular ultrasound) and tonometer.
- Performed pre-operation assessments on patients for various eye surgeries including cataract surgery and vitrectomy surgery.
- Processed cash, check and credit cards for customer purchases.
Education
BSc. Computer Science with Management (Hons) -
The University of the West Indies
10.2022
Caribbean Advanced Proficiency Diploma - undefined
Naparima Girls' High School
01.2018
Skills
- Microsoft 365 Administration
- Compulink Advantage EHR proficiency
- 3CX PBX administration
- Experience with Unifi solutions
- Strong written and verbal communication
- Collaborative team member
- Proficient in technical issue resolution
- Document and Process Improvement
Certification
- Cisco Certified Network Associate (CCNA) – In Progress
- Expected Completion: [December, 2025]
References
Available upon request
Timeline
IT TECHNICIAN (Helpdesk, Projects, Systems Support)
Caribbean Vitreous & Retina Surgery Ltd
08.2022 - Current
MEDICAL RECEPTIONIST / CLINIC AIDE
Caribbean Vitreous & Retina Surgery Ltd
10.2018 - 06.2022
Caribbean Advanced Proficiency Diploma - undefined
Naparima Girls' High School
BSc. Computer Science with Management (Hons) -
The University of the West Indies
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