Giselle Thomas-primus
Piarco ,Trinidad
Summary
Dedicated professional with strong conflict resolution and cash handling skills. Proven ability to enhance customer satisfaction and team performance through effective communication and innovative solutions.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
Work History
Trinidad and Tobago police service
Minister of National Security
Port of Spain , Trinidad
07.2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
Casino Dealer
Royal Princess members club
, Trinidad
06.2009 - 12.2020
- Dealt various casino games ensuring compliance with rules and regulations.
- Managed player interactions fostering a welcoming and engaging environment.
- Monitored game integrity preventing cheating and maintaining fairness.
- Collaborated with floor supervisors addressing player concerns promptly.
- Conducted accurate cash transactions handling chips and currency effectively.
- Maintained cleanliness and organization at gaming tables for optimal operations.
- Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
- Responded promptly to guest inquiries and complaints in a professional manner.
Barista
Rituals coffee house
Port of Spain and Trincity, Trinidad
05.2007 - 06.2008
- Prepared and served high-quality coffee beverages to customers.
- Operated espresso machines and grinders efficiently during busy shifts.
- Maintained cleanliness of workstations and dining areas throughout the day.
- Educated customers on menu items and made personalized recommendations.
- Handled cash transactions and processed payments accurately at the register.
- Collaborated with team members to ensure smooth service during peak hours.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Education
Morvant Laventille Secondary School
Morvant , Trinidad Skills
- Customer service
- Conflict resolution
- Game integrity monitoring
- Cash handling
- Problem solving
- Communication skills
- Adaptable learning
References
References available upon request.
Timeline
Trinidad and Tobago police service
Minister of National Security
07.2021 - Current
Casino Dealer
Royal Princess members club
06.2009 - 12.2020
Barista
Rituals coffee house
05.2007 - 06.2008
Morvant Laventille Secondary School