Jennel Williams
Mount Saint George
Summary
Proven track record of enhancing customer satisfaction and streamlining business operations, as demonstrated at Ekotech Limited. Expert in cash management and administrative support, I excel in problem-solving and maintaining a professional demeanor. Achieved recognition for outstanding performance, contributing significantly to team success and operational efficiency. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
10
10
years of professional experience
Work History
Clerk
Tobago House of Assembly
03.2020 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers daily by processing their payment vouchers.
Server
Island Bites
11.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Secretary to the General Manager
Ekotech Limited
01.2018 - 11.2019
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
Cashier
Felix Mini Mart
08.2016 - 01.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Summer Intern
Tobago House of Assembly
07.2016 - 08.2016
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program.
- Produced excel spreadsheets and updates with latest information.
- Sorted and organized files, spreadsheets, and reports.
Summer Intern
Tobago Regional Health Authority
07.2015 - 08.2015
- Answered phones, provided information and took messages.
- Provided administrative support to department managers, ensuring efficient daily operations within the office environment.
- Wrote and edited professional-level documents for Food Services department.
- Collected, arranged, and input information into database system.
Receptionist
Violas Guesthouse
07.2014 - 07.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
Education
Bachelor Of Psychology - Psychology
University of The West Indies
Saint Augustine, Trinidad CAPE -
Signal Hill Secondary School
Signal Hill, Tobago 06.2016
CSEC -
Scarborough Secondary School
Shaw Park, Tobago 06.2014
Skills
Telephone Etiquette
Timeline
Clerk
Tobago House of Assembly
03.2020 - Current
Server
Island Bites
11.2019 - 03.2020
Secretary to the General Manager
Ekotech Limited
01.2018 - 11.2019
Cashier
Felix Mini Mart
08.2016 - 01.2018
Summer Intern
Tobago House of Assembly
07.2016 - 08.2016
Summer Intern
Tobago Regional Health Authority
07.2015 - 08.2015
Receptionist
Violas Guesthouse
07.2014 - 07.2015
Bachelor Of Psychology - Psychology
University of The West Indies
CAPE -
Signal Hill Secondary School
CSEC -
Scarborough Secondary School
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