SUMMER ALONZO

Repo

• Engaged with customers to build business relationships.
• Enhanced customer experience using all omnichannel offerings.
• Digitization of Handsards
• Training of staff in performing work assignmnets

• Prepare daily and monthly reports, Meetings with customers, supervisors, and account managers, Ensure billings and payments are received and submitted to account manager
• Collaborated with team members to optimize workflow and maximize productivity.
• Led training sessions for new hires, ensuring thorough understanding of company policies and procedures.
• Developed strong relationships with clients, fostering trust and loyalty.
• Assisted management in identifying areas for improvement within operations, leading to increased efficiency across departments.

• Develops and maintains relationships with customers, Develops and maintains detailed account profiles and account development, Identify sale opportunities and prepare sales forecast, Present info on new products and services, Receive customer enquiries and provide appropriate telecom solutions, Consult with engineers and support team to receive feedback on customers’ queries, Monitor support team, Acts as a catalyst for service improvement
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Developed customized account plans for clients to help them achieve their business goals.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Handle mobile and landline sales and related services, Activation and deactivation of customers’ accounts and services, Prepare reports, Deal with customer queries, report their issues and provide updates, Credit Collection, Training new staff
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Daily, Monthly and Adhoc Reports

• Receive and distribute mobile devices to staff for sale, Maintains reorder levels and perform monthly stock count, Send requisitions for handsets and internet devices, Ensure credit purchases are billed to customers’ accounts
• Greeted customers and directed to requested products.
• Checked and pulled defective or expired products from shelves.
• Prepared returns for Dead on arrival (DOA) handsets
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Performed Biweekly and Monthly Sock Checks

• Investigate items included in reconciliation statements, Daily data entry of transactions, Internal and external payment tracking, Prepare daily, weekly, and monthly ad hoc reports

• Disbursement of Petty Cash, Daily reconciliation of Petty Cash, Transactions entry into accounts receivable system, Prepare daily reports
• Ensured compliance with company policies and regulations by strictly adhering to all guidelines related to cash management.
• Developed strong relationships with coworkers through effective communication skills and a commitment to teamwork.

• Schedule meetings and take minutes at meetings, Filing and database management, Answering calls, taking messages, and liaising with departments, Typing, preparing, and collating of reports
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Managed executive calendars, scheduling appointments and meetings to optimize time management..
• Answering phones
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.

• Database maintenance, Organize and sort display items, Receive and disburse stocks
• Perform stock checks, Prepare Daily, weekly, and monthly ad hoc reports
• Minimized stock shortages by proactively monitoring inventory levels and alerting appropriate personnel when replenishment orders were necessary.
• Sorted and delivered materials to different work areas and staff.
• Dispensed gasoline to vehicles before they left the warehouse
• Completed physical inventory counts each month.