KAREN MELVILLE
Diego Martin
Summary
Operations and facilities coordination professional with 10+ years of experience supporting multi-site operations, contractor coordination, and compliance documentation, alongside procurement workflows (PRs/POs/invoices). Detail-oriented and process-driven, with strengths in risk management, stakeholder communication, and improving service delivery standards. Proven background in retail and service operations leadership, audit/finance support, and cost control—recognized for streamlining processes, developing teams, and delivering consistent results.
Overview
23
23
years of professional experience
Work History
Facilities Team Lead
UNIPET
05.2024 - Current
- Coordinate facilities support and maintenance activities to ensure safe, functional operations.
- Liaise with stakeholders and service providers to schedule works and follow up on corrective actions.
- Maintain documentation and records to support compliance and service verification.
Retail Store Manager (Brentwood)
UNIPET
12.2018 - 04.2024
- Led daily store operations, maintaining customer service standards and adherence to policies and controls.
- Supervised and coached staff; coordinated scheduling and task delegation to meet operational targets.
- Managed customer escalations and implemented practical solutions to resolve issues promptly.
Assistant Store Manager
Eastern Commercial Lands T/A Tru Valu
04.2017 - 11.2018
- Supported store leadership by coordinating staff activities, maintaining store standards, and ensuring compliance.
- Assisted customers with product selection, purchases, returns, and complaint resolution.
- Ensured the store remained clean, well organized, and properly merchandised.
Manager
Sizzlers Grill Limited
01.2009 - 12.2016
- Managed annual external audits and supported audit readiness through accurate recordkeeping and documentation.
- Performed accounting functions including journal entries, account analysis, and balance sheet reconciliations.
- Prepared year-end financial statements and produced financial reports for management review.
- Selected achievements: Reduced staff costs by 15%, reduced food costs by 12%, and identified major theft saving the business hundreds of thousands of dollars.
Operations Manager / Office Manager
Sizzlers Grill Limited
01.2005 - 12.2009
- Handled customer requests and complaints and ensured timely issue resolution.
- Recruited and trained staff; managed rostering, performance, and disciplinary matters as needed.
- Processed payroll and supplier payments; prepared banking deposits and supported financial controls.
- Managed statutory payments (NIS, Health Surcharge, VAT, BLV, GFLV) and ensured on-time compliance.
- Oversaw inventory and stock levels to support daily operations across multiple branches.
Recoveries Officer (Mortgage & Trust)
First Citizens Bank
01.2004 - 12.2005
- Contacted customers on delinquent accounts and negotiated payment solutions while maintaining service standards.
- Assessed accounts and developed recovery strategies, including payment plans and restructures.
- Updated payment records and prepared statements and documentation for internal credit review.
- Initiated repossession proceedings where required and maintained daily reports and correspondence.
- Achievement: Reduced a portfolio with starting arrears of $21M by 33%.
Executive Assistant
Langston Roach Industries (Langston Roach)
01.2003 - 12.2004
- Managed office operations, maintained records, and coordinated meetings, appointments, and travel arrangements.
- Prepared and edited correspondence, reports, and presentations; supported research and project tasks.
Education
Master of Business Administration (MBA) Incomplete - Finance Specialism
Heriot-Watt University,
SBCS - Sagan Drive, Champs Fleurs12-2018
BSc (Hons) - Information Systems and Management
University of London / SBCS (External Degree)
01-2004
Spanish 1B
UWI - Centre For Language Learning
12-2024
Skills
- Facilities and operations coordination
- Contractor and service provider management
- Staff supervision and coaching
- Scheduling and task delegation
- Customer service excellence
- Issue resolution and escalation management
- Audit readiness support
- Compliance documentation and recordkeeping
- Account reconciliations and analysis
- Payroll and supplier payment processing
- Cost control strategies
- Inventory management practices
- Collections and customer negotiations
- Credit documentation and reporting
References
Available upon request.
Relevant Training
- Economics, 2016
- Accounts, 2016
- Project Management, 2015
- Marketing, 2009
- Organizational Behavior, 2009
- Network+, 2004
- Computer Upgrade & Maintenance, 2004
Languages
Spanish
Elementary (A2)
A2
Timeline
Facilities Team Lead
UNIPET
05.2024 - Current
Retail Store Manager (Brentwood)
UNIPET
12.2018 - 04.2024
Assistant Store Manager
Eastern Commercial Lands T/A Tru Valu
04.2017 - 11.2018
Manager
Sizzlers Grill Limited
01.2009 - 12.2016
Operations Manager / Office Manager
Sizzlers Grill Limited
01.2005 - 12.2009
Recoveries Officer (Mortgage & Trust)
First Citizens Bank
01.2004 - 12.2005
Executive Assistant
Langston Roach Industries (Langston Roach)
01.2003 - 12.2004
Master of Business Administration (MBA) Incomplete - Finance Specialism
Heriot-Watt University,
BSc (Hons) - Information Systems and Management
University of London / SBCS (External Degree)
Spanish 1B
UWI - Centre For Language Learning