Kateesh Noel
Hostess
Diego Martin,POS
Summary
Dynamic hospitality professional with extensive experience at TGIF, excelling in customer service and efficient reservation management. Recognized for strong attention to detail and organizational skills, ensuring seamless guest experiences. Proficient in Microsoft Excel for effective record keeping, while consistently fostering a welcoming atmosphere and addressing guest needs promptly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head Hostess
TGIF
Port-of-Spain
05.2022 - Current
- Welcomes guests warmly and manages seating arrangements efficiently.
- Monitors restaurant activities to maintain a smooth dining experience.
- Handles reservations, ensuring accurate scheduling and customer accommodation.
- Maintains cleanliness of the foyer, restrooms, and hostess podium.
- Respond to guest inquiries and provide information about restaurant offerings.
Front Desk Clerk & Housekeeping Associate
Culture Crossroads Inn
St.James
12.2017 - 04.2022
- Managed front desk operations, ensuring a smooth guest experience from check-in to check-out.
- Processed customer reservations and payments via Booking.com and Expedia, maintaining accurate booking records.
- Provided exceptional customer service, promptly addressing guest inquiries, requests, and concerns.
- Maintained detailed housekeeping records, and collaborated with housekeeping staff to ensure room readiness.
- Cleaned and maintained guest rooms, ensuring impeccable standards of hygiene and presentation.
- Replenished hotel amenities, including toiletries, linens, and coffee supplies.
- Performed laundry services, ensuring timely cleaning and restocking of linens.
- Conducted regular inspections of rooms and public areas to uphold cleanliness standards.
- Assisted in inventory management by restocking supplies, and monitoring stock levels.
- Adhered to COVID-19 protocols to ensure guest and staff safety.
- Trained new employees on front desk procedures and best practices for customer interaction.
Sales Clerk
Hip Hop, Long Circular Mall
Port-of-Spain
12.2017 - 04.2018
- Assisted customers with product selection and purchases, ensuring a smooth shopping experience.
- Maintained store cleanliness, and organized merchandise displays.
- Processed transactions efficiently while providing friendly customer service.
Education
High School Diploma -
Corpus Christi College
Diego Martin, Trinidad And Tobago06-2018
Skills
- Excellent customer service and interpersonal skills
- Strong attention to detail, and organizational abilities
- Fast learner with strong memorization, and recall skills
- Proficient in Microsoft Excel for record keeping and inventory tracking
- Experienced in data entry and administrative tasks
- Ability to manage reservations and scheduling effectively
- Strong sense of security awareness and problem solving
Certification
- Customer Service Excellence Training (Completed)
- Hospitality & Housekeeping Best Practices (Completed)
- COVID-19 Safety & Sanitation Training (Completed)
Timeline
Head Hostess
TGIF
05.2022 - Current
Front Desk Clerk & Housekeeping Associate
Culture Crossroads Inn
12.2017 - 04.2022
Sales Clerk
Hip Hop, Long Circular Mall
12.2017 - 04.2018
High School Diploma -
Corpus Christi College
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