KATSHA JAMES
Summary
A collaborative team-player with exceptional customer service and in-depth knowledge within the administrative field. A self-driven and focused individual with over 4 years' experience as an administrative support within the public sector. Continuously self-developing and career-oriented to expand on skills learned to provide efficient and effective service to an organization.
Overview
4
4
years of professional experience
Work History
Front Desk Clerk/Typist
Ministry Of Works & Transport (OJT Division)
10.2022 - 03.2023
- Performed daily general administrative tasks i.e., photocopying, prepared correspondences, filed, data entry.
- In-depth knowledge on office equipment.
- Communicated and liaised with different departments accordingly in a timely manner.
- Demonstrated and practiced workplace compliance and safety.
- Successfully performed clerical duties in a fast-paced environment.
- Provided exceptional customer service to internal and external customers daily.
- Demonstrated excellent telephone etiquette and transferred relevant calls to respective parties.
- Collaborated and trained staff on new systems.
Teacher/Administrator
Sound Minds Preschool
01.2020 - 09.2022
- Prepared and delivered variety of sensory materials and learning exercises for age group from 3 to 5 years ole.
- Provided individual assessments and evaluations for students undergoing specific learning challenges.
- Worked alongside students in need of additional support
Directly contributed to maintenance of well-controlled classrooms. - Managed telephone calls and answered queries/concerns.
- Recorded/Maintained administrative documents.
- Hosted meetings accordingly.
- Registered/Maintained cash flow.
- Arranged/Managed administrative operations.
Office Administrator
Rape Crisis Society (OJT Division)
04.2019 - 11.2019
- Prepared routine correspondences, forms, and reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Collected, sorted, and distribute incoming documents and packages.
- Efficiently operated computer systems and office equipment.
Education
Certification in Customer Relations - Customer Relations
Alison University
01.2022
Certification - Practical Accounting, Business Writing, HRM
Synergy Training Institute Ltd
07.2021
Certification - Certification in Basic Counseling Training
Rape Crisis Society
05.2019
Certification - Certification in Nurse's Aide
SSS School of Knowledge Limited
04.2017
Certification - Certification in Child Care
SSS School of Knowledge Limited
04.2017
Certification - Certification in Geriatric Nursing
SSS School of Knowledge Limited
04.2017
Certification - Certification in Nursing Assistant
SSS School of Knowledge Limited
04.2017
Certification - Certification in Parenting For Literacy
Ascension Anglican Primary School
10.2015
Skills
- Scheduling appointments
- Accurate data entry
- Organizational abilities
- Report Preparation
- Proficient in Microsoft Suite
- Strongly detailed-oriented
- Excellent customer service and office etiquette
- Exceptional multi-tasking and time management practices
- Strong Collaborative and Team-Building Skills
- Strong Interpersonal and Human Relations Skills
- Excellent written, verbal communication
- Computer literate and in-depth experience with typing
- Proficient in self-management and ability to carry out tasks independently
Languages
English
Professional Working
Timeline
Front Desk Clerk/Typist
Ministry Of Works & Transport (OJT Division)
10.2022 - 03.2023
Teacher/Administrator
Sound Minds Preschool
01.2020 - 09.2022
Office Administrator
Rape Crisis Society (OJT Division)
04.2019 - 11.2019
Certification in Customer Relations - Customer Relations
Alison University
Certification - Practical Accounting, Business Writing, HRM
Synergy Training Institute Ltd
Certification - Certification in Basic Counseling Training
Rape Crisis Society
Certification - Certification in Nurse's Aide
SSS School of Knowledge Limited
Certification - Certification in Child Care
SSS School of Knowledge Limited
Certification - Certification in Geriatric Nursing
SSS School of Knowledge Limited
Certification - Certification in Nursing Assistant
SSS School of Knowledge Limited
Certification - Certification in Parenting For Literacy
Ascension Anglican Primary School
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