Hi, I’m
Kemba Hypolite
Port Of Spain
Summary
Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.
Overview
21
years of professional experience
Work History
Uniquebykclothing
Sales Representative
08.2019 - Current
Job overview
- Maintained up-to-date knowledge of industry trends and best practices in online marketing.
- Tracked and analyzed social media and online marketing initiatives.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
QUARTERS PRIVATE MEMBERS CLUB
Shift Manager
03.2009 - 08.2019
Job overview
- Monitored store operations to ensure compliance with company policies and procedures
- Assisted in resolving escalated customer service issues in a timely manner
- Managed financial transactions and fund recording
- Supported team members in various operational tasks as needed
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
SPORTSWORLD
Customer Service Representative
01.2005 - 12.2007
Job overview
- Provided accurate information about products and services to customers
- Identified opportunities for upselling additional products or services based on customer needs
DIREC ONE CALLING CENTER
Customer Service Representative
01.2004 - 01.2005
Job overview
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Developed strong customer relationships to encourage repeat business
Education
Malick Senior SecondaryMorvant
High School Diploma
06.2003
Skills
- Product Knowledge
- Courteous demeanor
- Positive and professional
- Sales closing
- Employee Training
- Decision-Making
- Computer literacy
Timeline
Sales Representative
Uniquebykclothing
08.2019 - Current
Shift Manager
QUARTERS PRIVATE MEMBERS CLUB
03.2009 - 08.2019
Customer Service Representative
SPORTSWORLD
01.2005 - 12.2007
Customer Service Representative
DIREC ONE CALLING CENTER
01.2004 - 01.2005
Malick Senior Secondary
High School Diploma
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