LA-TOYA CARTER-PHILLIPS
Laventille
Summary
Dear Sir/Madam, My name is La-Toya Carter-Phillips and I hereby submit this application for any vacant position where my skills and knowledge can be utilized to enhance your corporation. I am self-motivated, ambitious and stemmed from a good moral background. I can perform very efficiently and effectively with little or no supervision as part of a team or individually. In this regards, I believe that my combination of talents, knowledge, traits and willingness to learn makes me an ideal candidate to be added to your firm. Should I be successful, I wish to give my assurance that I would do my utmost best to ensure full co-operation and satisfaction throughout. I have included in the attachment, details of my qualifications and experience, and the names of Two (2) references that are willing to provide you with any information concerning my character and ability. Thanking you in advance for your kind consideration. I look forward to hearing from you. Yours Respectfully, La-Toya Carter-Phillips
Overview
21
21
years of professional experience
Work History
Caregiver
Christian Prentice
08.2022 - 08.2025
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands and managed laundry.
- Assisted with dressing, grooming and meal preparation.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Geriatric Caregiver
Angel Of Hope Geriatric Home
12.2019 - 08.2022
- Contributed to the seamless coordination of medical appointments by arranging transportation and accompanying clients as needed.
- Evaluated client progress regularly and adjusted care plans accordingly to ensure ongoing effectiveness and appropriateness of interventions.
- Reinforced positive behavior patterns through consistent implementation of established routines set forth in the care plan.
- Advocated for client needs in meetings with healthcare providers, ensuring their best interests were always prioritized.
Cashier/ Floor Supervisor
Melrose Supersavings
10.2017 - 12.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Customer Service Representative
Roopnarine Showroom
04.2016 - 10.2016
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Kept front check out area clean and organized for efficient service.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Developed strong relationships with customers, driving repeat business and loyalty.
Customer Service Representative
Twinkle Star Baby & Party Store
04.2013 - 02.2016
- Cashing customer goods, inventory and data entry.
- Opening and closing store branch, maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Boosted sales by effectively promoting products and engaging with customers.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Banking store finances.
Customer Service Representative
Knights Investment (Francis Fashions Shoe Locker)
10.2011 - 04.2013
- Sales Representative
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Directory Assistance (6411)
DirecOne Call Center
11.2008 - 02.2010
- Telephone Operator (6411)
- Enhanced customer satisfaction by providing accurate and timely directory assistance information.
- Enhanced efficiency through effective use of computer systems and software tools designed specifically for directory assistance work processes.
- Making sure customer satisfaction by efficiently managing directory assistance requests and providing accurate information.
Receptionist (Temp)
Seamen & Waterfront Workers’ Trade Union (SWWTU)
04.2007 - 01.2008
- Greeted incoming visitors and customers (Front desk) professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Cherub Book Store
01.2006 - 04.2006
- Assisted in managing store (Opening and Closing)
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Processed payments and returns with accuracy and efficiency.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Customer Service Representative
Maraj Gold Limited
03.2005 - 12.2005
- Helped customers complete purchases, collecting payments, and bagging purchases.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry Clerk
Ministry Of Finance, P.A.Y.E Department (O.J.T)
05.2004 - 10.2004
- Data Entry
- Dealing With The Public (Front Desk)
- Answering Telephone
- Health Surcharge (Accounting)
Education
IT
SITAL Collage
Tacarigua 01.2008
Home Economics
Malick Senior Comprehensive School
Coconut Drive, Morvant06-2003
Barataria North Secondary School
Third Avenue, Barataria06-2001
Eastern Girls Government Primary School
George Street POS06-1998
Skills
- Respectful and compassionate
- Problem-solving
- Multitasking and organization
- Dependable and responsible
Timeline
Caregiver
Christian Prentice
08.2022 - 08.2025
Geriatric Caregiver
Angel Of Hope Geriatric Home
12.2019 - 08.2022
Cashier/ Floor Supervisor
Melrose Supersavings
10.2017 - 12.2019
Customer Service Representative
Roopnarine Showroom
04.2016 - 10.2016
Customer Service Representative
Twinkle Star Baby & Party Store
04.2013 - 02.2016
Customer Service Representative
Knights Investment (Francis Fashions Shoe Locker)
10.2011 - 04.2013
Directory Assistance (6411)
DirecOne Call Center
11.2008 - 02.2010
Receptionist (Temp)
Seamen & Waterfront Workers’ Trade Union (SWWTU)
04.2007 - 01.2008
Customer Service Representative
Cherub Book Store
01.2006 - 04.2006
Customer Service Representative
Maraj Gold Limited
03.2005 - 12.2005
Data Entry Clerk
Ministry Of Finance, P.A.Y.E Department (O.J.T)
05.2004 - 10.2004
IT
SITAL Collage
Home Economics
Malick Senior Comprehensive School
Barataria North Secondary School
Eastern Girls Government Primary School
References
- Mr. Arshard Muhammad, Fire Fighter, Piarco Fire Station, 1-868-363-4862
- Ms. Semon Joyette, Custodian, Hugh Wooding Law School, 1-868-786-3192
Personal Information
- Hobbies: Interacting with people, Reading
- Date of Birth: 1985-12-03
- Nationality: Common Wealth
Qualifications - C X C O Level
- English Language, A (III)
- Food and Nutrition, (III)
- Integrated Science, (III)
- Social Studies, (III)
- Home Management, (III)
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